Customer Service

Company Description

Mondiale VGL is a globally recognised transport and logistics provider with roots in Oceania and operations in 19 markets.

For over 40 years, we’ve connected people, places and possibilities - moving freight and building careers across New Zealand, Australia, Asia, Europe and the USA.

We offer fully integrated, end-to-end logistics services, including sea and air freight, import and export, wharf transport, customs clearance, and warehousing.

Our scale and reach help businesses operate more efficiently across borders and supply chains – and our team of 1,500+ people brings diverse perspectives and shared ambition.

We’re proud of our heritage and the platform it provides for people and businesses to grow. Be part of a company that gets things moving – and build a career that moves with it.

Job Description

You’ll be the person our clients call when they need something moved, fixed or explained, and the person our operations teams rely on to know what the client actually needs. Looking after a portfolio of clients and becoming their go-to contact for international freight.

What that looks like

Following shipments from order placement through to confirmed loading, using our OneTrack dashboard

Keeping client data accurate across OneTrack and CW1, and building the reports clients rely on

Spotting problems early, like missing documents, delays or detention risks, and sorting them out before they cost anyone money

Recommending freight options and cost comparisons that suit what the client needs, not just what’s quickest to quote

Setting up new clients properly, including their SOPs, so the handover from Sales feels seamless

Getting out of the office. We expect regular calls, site visits and in-person catch-ups with your top clients

Qualifications

What you bring

3+ years grounding in import/export, air and sea freight, and Incoterms

Working knowledge of detention, demurrage and wharf storage, and why they matter

A calm manner when things go sideways, and the confidence to escalate early

Clear, professional communication on the phone and in writing

* Attention to detail without losing sight of the client relationship

Additional Information

We believe our people are our greatest strength — and the diversity of our team is central to how we grow and succeed. We’re committed to building an inclusive culture where everyone feels respected, supported, and able to thrive. With operations spanning the globe, we know we’re better together when our team reflects the diversity of the communities and customers we work with every day.

We believe our people are our greatest strength — and the diversity of our team is central to how we grow and succeed. We’re committed to building an inclusive culture where everyone feels respected, supported, and able to thrive. With operations spanning the globe, we know we’re better together when our team reflects the diversity of the communities and customers we work with every day.