Customer Service Representative and Groomer
Job Description
About SNAP Rentals
Snap Rentals is a New Zealand car rental company with locations across the country. We focus on doing things simply better - providing reliable vehicles, fair pricing, and friendly service to help make every customer’s journey easy.
About the role
We’re looking for a Customer Service Representative & Groomer to join our Nelson team. This is a varied, hands-on role where you’ll be the friendly face of SNAP Rentals while also making sure our vehicles are clean, safe and ready for our customers.
You’ll help customers throughout their rental journey, from pick-up to drop-off, while also grooming vehicles, completing vehicle checks and helping with day-to-day branch operations. As part of a small team, you’ll need to be someone who is happy to get stuck in and help wherever needed.
We can offer 3 or 5 days per week, making this a great opportunity for someone looking for either a part-time or full-time commitment.
What you will be doing
Welcome customers, manage pick-ups and returns, and ensure a positive customer experience.
Manage the end-to-end rental process, including bookings, vehicle checks, rental agreements, extensions and returns.
Clean, groom and prepare vehicles to our high standards.
Manage tasks efficiently and ensure vehicles are ready and available within required timeframes.
Listen to customers, find solutions and escalate issues when needed.
Pitch in where needed – drive courtesy shuttles, move vehicles between locations and keep the branch, grooming bay and depot tidy.
Why choose us?We’re not your typical organisation. At SNAP, we recruit with intention, invest in our people and are always looking for ways to be better. We partner with OCP, a professional services organisation that offers support across a range of needs, while Givenwell gives you a monthly wellbeing allowance to put yourself first and try something you’ve always wanted to do. And we’re proud to be recognised with a Gold Badge certification from Best Places to Work, while being shortlisted for the ultimate award. Experience required We’re looking for someone who:
Has a full, clean driver's licence and is confident driving a range of vehicles.
Previous car rental, vehicle grooming or customer service experience would be an advantage, but attitude and reliability are just as important.
We use Rental Car Manager (RCM) in day-to-day operations. Knowledge of this system is very advantageous but not essential.
Has strong communication and customer service skills and enjoys interacting with people.
Is flexible and adaptable, with a willingness to take on different tasks throughout the day.
Has a positive attitude and strong work ethic and is happy to be part of a small, hands-on team.
Is physically fit and comfortable being on their feet for most of the day. This is an active role involving vehicle grooming, moving around the depot and getting stuck in.
Can work efficiently and take pride in getting the details right.
* Has good initiative and is comfortable solving problems and asking for help when needed.
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