Customer Success Specialist

• About the Opportunity
• Join a growing payments technology business on a 12-month maternity cover contract.
• Manage the customer lifecycle across onboarding, ongoing engagement, retention and account changes.
• Build strong relationships with existing customers and help them get the most value from their products and services.
• Handle customer retention conversations, including contract cancellations, ownership changes and early terminations.
• Identify relevant opportunities to add value through additional products or features.
• What You’ll Bring

• 2+ years’ experience across Customer Success, Account Management, Customer Service, Retention, Technical Support or Sales.
• Strong relationship-building skills and a genuine focus on delivering excellent customer experiences.
• Confident communication skills across phone, email and other customer channels.
• Commercial awareness, with the ability to identify customer needs and recommend suitable solutions.
• Strong attention to detail, CRM confidence and the judgement to work independently while asking for support when needed.
• What’s on Offer

$60,000 base salary plus commission of up to $25,000.

12-month contract with a supportive, close-knit team.

Ongoing training and support from experienced team members.

A relationship-led role that blends customer care, retention and commercial conversations.

* Opportunity to gain experience within a growing technology and payments environment.

Next Steps?

To keep things simple, we ask that all applications are submitted through this advert. We’ll review applications as they come in and be in touch.

For any questions give Kate Manera a call on 0272580659 and quote Job ID: 18702 for a confidential chat.

To apply for this vacancy, you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa.

At the appropriate stage we will request your references, we ask that you do not include them on your CV when applying.

Tribe is a group of specialist teams, each of who truly understand their world, and together they partner to understand yours. Whether you’re looking for your next opportunity or recruiting, we’re all about bringing people together for a shared purpose. Find your people.