Customer Support Manager 3078023 I.Html
Job Description
Leading a remote Customer Support team, the full-time Manager will drive operational excellence, oversee escalated support cases, and coach team members to achieve performance goals while collaborating with cross-functional teams.
##### Key responsibilities
Own escalation KPIs, ticket prioritization, and end-to-end escalation management with Development
Drive operational excellence through standardized processes, performance tracking, and continuous improvement
Manage, coach, and grow leaders and team members, ensuring performance consistency and a strong culture
##### Required qualifications
5+ years leading contact center escalation or customer support teams
Proven ability to motivate teams and drive performance
Strong data analysis skills to inform decisions
Bachelor's degree or equivalent work experience in Contact Center or Customer Support leadership
Experience with Jira, Confluence, and Salesforce Service Cloud preferred
Verified Visa Sponsor
More from Virtual Vocations, Inc.
Visa Sponsorship Data
AI Resume Tailoring
Tailor your resume for Customer Support Manager 3078023 I.Html roles
Reach hiring managers at Virtual Vocations, Inc.
AI Cover Letters for Customer Support Manager 3078023 I.Html
Generate tailored cover letters, recruiter emails, and LinkedIn messages matched to your resume.
- Tailored to your resume & job
- Cover letters, emails, LinkedIn messages
- Professional tone, your experience