Deputy Service Manager for Theo

• We are looking for a confident, experienced and compassionate Deputy Manager to join Theo’s team and play an important role in supporting him to live a happy, active and fulfilling life in his own home.
• The Deputy Manager will predominantly lead shifts at weekends, working alongside the team to ensure Theo receives the right support while also providing clear direction, guidance and leadership.
• This role would suit someone who is ready to take the next step in their career and who enjoys being visible, involved and hands-on rather than simply managing from a distance.
• What will you be responsible for?
• As Deputy Manager, you will work closely with the Deputy Service Manager and wider team to ensure Theo receives consistent, safe and person-centred support.

Your responsibilities will include

• Leading shifts, particularly at weekends
• Supporting and guiding the team during shifts
• Ensuring Theo's support plan and PBS strategies are followed consistently
• Role modelling excellent support practice
• Helping colleagues understand and confidently implement PBS approaches
• Promoting consistency across the team
• Supporting staff to manage situations calmly and safely
• Communicating effectively with the management team
• Ensuring records and daily documentation are completed accurately
• Raising concerns appropriately and taking action when required
• Supporting the management team with the smooth running of the service

Helping to maintain a positive, respectful and supportive team culture

Ensuring Theo's choices, dignity, independence and wellbeing remain at the centre of everything we do

About Theo

Theo is a fun, creative, and active young man living independently in Swindon. He wakes up happy every day, eager to enjoy life through activities like sports, cycling, boxing, bowling, and exploring new places. A West Ham supporter, Theo also enjoys gaming and challenging others on WII sports. He likes helping with cooking and caring for his home, especially with music on and a bit of singing and dancing. Theo has a mild to moderate learning disability, dyspraxia, attachment disorder, and ADHD, requiring support with personal care. He benefits from a confident, calm team that can build trust and provide reassurance when needed.

Meaningful relationships are important to Theo; he spends time with his mum on a regular basis, and his support team mean a lot to him.

About You

We are looking for someone who is

• Confident and comfortable leading a team and taking responsibility for a shift
• Calm, resilient and able to make sound decisions in challenging situations
• Experienced in supporting people with learning disabilities, autism and/or behaviours of concern
• Able to ensure PBS strategies are followed consistently across the team
• A strong communicator who can give clear direction while remaining approachable and supportive

Able to lead by example and maintain professional boundaries

• Person-centred, compassionate and genuinely interested in supporting Theo to achieve his goals
• Confident providing constructive feedback, coaching and guidance to other team members
• Able to recognise when something isn't working and take appropriate action
• Reliable, proactive and willing to get stuck in
• Positive, friendly and able to build strong professional relationships
• Flexible and creative when situations change
• Trustworthy, loyal and consistent
• You must have at least 2 years’ experience in Health and Social Care supporting people with complex needs.
• If you're an experienced support worker who is ready to step up, or an existing senior who is looking for a role where you can genuinely make a difference, we'd love to hear from you.
• If you want to be part of Theo's journey and take on a role where your leadership really matters, please complete an application.