Desktop Account Manager

Desktop Account Manager

📍 Alstonville-based | Supporting customers across Ballina, Byron Bay, Lismore & the Northern Rivers

💰 $75,000 Base Salary + Super + Bonus Opportunities

📈 Career Development and Training Opportunities

About Us

Flick Anticimex is a national leader in pest control and hygiene services, protecting Australian homes and businesses for over 100 years. Our Northern Rivers team is committed to delivering outstanding customer service and building long-term partnerships with clients across the region.

Your Opportunity

We're looking for a proactive and customer-focused Desktop Account Manager to join our Northern Rivers team based in our Alstonville office.

This role is focused on building strong customer relationships, supporting existing accounts, and identifying opportunities to grow and strengthen our client partnerships. You'll work closely with customers, technicians, and branch leadership to ensure exceptional service outcomes and a seamless customer experience.

This is an excellent opportunity for someone who enjoys account management, customer service, and relationship building within a supportive and growing business.

What You'll Be Doing

• Manage and maintain an existing portfolio of commercial customers
• Build strong, long-term relationships through regular customer contact
• Identify opportunities to grow existing accounts and expand service offerings
• Prepare quotations, proposals, and service recommendations
• Respond to customer enquiries and resolve issues professionally and efficiently
• Liaise with operational teams to ensure customers receive exceptional service
• Maintain accurate customer records and account activity within CRM systems
• Monitor customer satisfaction and retention outcomes
• Contribute to the continued growth and success of the Northern Rivers branch

What You'll Bring

• Previous experience in account management, customer service, administration, client services, or a similar customer-focused role
• Excellent communication and relationship-building skills
• Strong organisational and time-management abilities
• A proactive and solutions-focused approach
• Confidence using Microsoft Office and CRM systems
• Ability to manage multiple priorities in a fast-paced environment
• Professional presentation and customer-focused attitude
• Current unrestricted Australian driver's licence

What We Offer

• Competitive salary package with bonus opportunities
• Ongoing training, coaching, and professional development
• Career progression opportunities within a national organisation
• Supportive and collaborative team culture
• Employee wellbeing, rewards, and recognition programs
• * Equal opportunity employer
• Ready to Apply?

If you're passionate about building genuine customer relationships and delivering exceptional service, we'd love to hear from you.

Join Flick Anticimex and become part of a supportive Northern Rivers team where your contribution is valued, your development is encouraged, and your success is recognised.