Detailing Team Leader

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Tourism Holdings Limited (thl) is seeking an enthusiastic individual to join our Christchurch Rentals team as their Detailing Team Leader. This role is perfect for those who thrive in a fast-paced environment and are passionate about delivering exceptional customer service.

Thl is the world's leading provider of holiday vehicles for rent and sale, operating under various brands across Australia, New Zealand, the USA, and the UK. Our brands include maui, Apollo, Britz, Mighty rentals, and more. We also design motorhomes through Action Manufacturing and create digital products via thl Digital.

Collectively we represent over 15 RV brands, each with strong brand equity and local heritage in the markets they operate. Amplified by our connections to the broader tourism industry and manufacturing sectors.

Are you a hands-on leader with a passion for quality, teamwork, and delivering exceptional customer experiences? We are looking for a Detailing Team Leader on a fixed term full-time basis, to support our Detailing Manager and lead a high-performing team responsible for preparing our rental fleet to the highest possible standard.

About the Role:

As the Detailing Team Leader, you will play a key role in ensuring our rental vehicles are presented safely, legally compliant, and customer ready. Leading a team of 10–30 detailers (seasonal), you’ll balance operational delivery with people leadership—motivating your team, maintaining standards, and contributing to unforgettable customer journeys.

What You’ll Be Doing:

Lead and motivate the Detailing team to consistently deliver high-quality vehicle presentation

Coordinate daily workloads in partnership with the Detailing Manager

Be a visible role model, leading by example through your behaviour and communication

Ensure vehicles are prepared to an exceptional standard, exceeding customer expectations

Monitor and follow up on detailing and cleaning standards

Support onboarding, training, and coaching of team members

Maintain a positive team culture and healthy group dynamics

Communicate clearly with the Detailing Manager and wider branch leadership

Ensure all detailing areas remain clean, tidy, and presentable

Escalate unresolved issues appropriately

Actively contribute to Health & Safety practices and compliance

Work collaboratively with internal departments and external providers as needed

What We’re Looking For:

Full, current and valid driver’s licence (manual and automatic preferred)

Proven supervisory or team leadership experience

Strong communication and interpersonal skills

Sound technical knowledge of vehicles, systems, and detailing processes

Confidence working in fast-paced, high-pressure environments

Strong problem-solving skills and attention to detail

A positive, proactive, and enthusiastic attitude

Ability to train, coach, and support team members at all levels

Competent with Microsoft Office applications

Reliable, flexible team player willing to support the team as required

Availability to work on a rotating roster, including weekends

Why Join Us?

Lead a large and diverse team in a dynamic environment

Play a hands-on role in delivering memorable customer experiences

Be part of a supportive leadership team focused on quality and safety

* Opportunity to develop your leadership skills within an established organisation

If you’re passionate about standards, teamwork, and leading from the front, we’d love to hear from you. Apply now and help us deliver unforgettable experiences.

Thank you for applying to our internal job posting.