Director Of Account Management Operations 3091256 I.Html

To support a growing team, the full-time remote Director of Account Management Operations will drive operational excellence and scalability across Customer Success and Account Management functions, partnering with various departments to enhance client experiences and organizational performance.

##### Key responsibilities

Translate company strategies into operational priorities and execution plans

Design and improve operational processes and governance models to enhance efficiency and client outcomes

Establish and monitor key performance indicators (KPIs) and provide executive-level operational reporting to senior leadership

##### Required qualifications

Bachelor's degree in business, healthcare administration, operations, or a related field; Master's degree preferred

8+ years of experience in customer success or account operations, with 5+ years in a leadership role

Demonstrated experience in driving operational improvements and managing cross-functional initiatives

Knowledge of pharmacy benefit management or healthcare operations preferred

Proven ability to influence across organizational boundaries and engage with executive-level stakeholders