Director Of End User Experience 3091265 I.Html
Job Description
Leading the global delivery of employee technology support, the full-time remote Director of End-User Experience will manage AI-driven support services, ensuring high-quality service and continuous improvement while partnering with various departments to enhance workforce productivity.
##### Key responsibilities
Own operational delivery of AI-first end-user support services, meeting service-level and reliability standards
Lead global service desk and field support teams to provide consistent, high-quality employee support experiences
Manage daily operations for incidents and service requests, utilizing AI for triage and resolution
##### Required qualifications
Bachelor's degree in Information Systems or Computer Science
10+ years of experience in IT/end-user support or enterprise service delivery
5+ years leading global support teams with a focus on AI and automation
Hands-on expertise with IT service management frameworks and ticketing systems
Proven track record deploying conversational AI and virtual agents in support environments
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