Dispensary Lead

Job Summary

Prescriptions

To deal with patients politely and

efficiently.

To dispense prescriptions in line with

standard operating procedures.

To deal with repeat prescription requests

in line with practice protocols.

To ensure information is accurately

recorded on patient's records.

To highlight any discrepancies or queries

to the appropriate GP to action.

To ensure that prescriptions are completed

appropriately by both GP and patient.

To record and collect prescription

payments and other monies as required.

To balance cash till at end of work

sessions and prepare cash sheet weekly prior to banking.

To ensure correct procedures are followed

for Controlled Drugs working to the Dispensary protocols at all times.

To ensure that prescriptions are correctly

endorsed.

To complete the end of the month

prescription data and to ensure that FP10s are returned within the

requested time restrictions to the appropriate body.

Stock

To order dispensary supplies at

appropriate times from suppliers approved by the GPs.

To stock shelves ensuring that they are

kept clean and tidy at all times.

To assist in annual stock checks.

To ensure that out-of date stock is

disposed of correctly following the Dispensary protocols.

To ensure that only necessary stock is

ordered and stored appropriately.

To liaise with third parties to obtain

best purchase prices/deals for all drugs purchased.

To liaise and arrange meetings with third

parties to discuss queries/costings and/or purchase of stock.

General

To have an understanding of the Drug

Tariff and British National Formulary.

To complete all records accurately and

legible in particular the storage and records for controlled drugs.

To follow, update and create standard

operating procedures (SOPs) for all areas of dispensary practice.

To participate in audits of service

provision when requested.

To ensure that the department and

equipment are kept clean and tidy at all times.

To prepare invoices and PAs for

submission to the Practice Manager prior to payment.

To organise, in advance, the dispensary

team rota for holiday cover.

To organise sickness cover for the

dispensary team rota

Personnel

• To carry out such tasks as may reasonably
• be asked of you by the Doctors or Practice Manager.
• To work as part of the dispensary team.
• To maintain good working relationships.

To adhere to statutory

regulations/policies and codes of practice and safety rules.

To be flexible to offer holiday and sickness

cover as and when required.

To participate in staff meetings.

To have an awareness of own limitations

and experience.

Educational

The postholder

will participate in any training programme implemented by the Practice as part

of this employment, such training to include:

Participation

in an annual individual performance review, including taking responsibility for

maintaining a record of own personal and/or professional development.

Taking

responsibility for own development, learning and performance and demonstrating skills

and activities to others who are undertaking similar work.

Training may need be undertaken outside of

normal practice hours, and off site.

To identify personal development and

training needs in conjunction with the manager.

To undertake any training as required.

To participate in continuing education and

maintain a contemporary level of professional knowledge and skills.

Flexibility

This

job description is not intended to be an exhaustive description of every duty

performed by the Dispensary Lead, but rather a guide to the type and nature of

the duties. In this environment

flexibility in the duties undertaken and the hours worked are essential to

achieve the objectives of a smooth running practice. The Dispensary Lead role may change from time

to time in the light of local and national developments

Care Quality Commissioning

To be aware

of the essential standards of quality and care for General Practice. To work in

conjunction with the practice team to ensure that CQC standards are met and

updated, as required.

Equality & Diversity

The postholder

will support the equality, diversity and rights of patients, carers and

colleagues, to include:

Acting

in a way that recognises the importance of people's rights, interpreting them

in a way that is consistent with Practice procedures and policies, and current

legislation.

Respecting

the privacy, dignity, needs and beliefs of patients, carers and colleagues.

Behaving

in a manner which is welcoming to and of the individual, is nonjudgmental

and respects their circumstances, feelings priorities and rights.

Quality

The postholder

will strive to maintain quality within the Practice, and will:

Alert

other team members to issues of quality and risk.

Assess

own performance and take accountability for own actions, either directly or

under supervision.

Contribute

to the effectiveness of the team by reflecting on own and team activities and making

suggestions on ways to improve and enhance the teams performance.

Work

effectively with individuals in other agencies to meet patients needs.

Effectively

manage own time, workload and resources.

Communication

The postholder should

recognise the importance of effective communication within the team and will strive

to:

Communicate

effectively with other team members

Communicate

effectively with patients and carers

Confidentiality

• In
• the course of seeking treatment, patients entrust us with, or allow us to
• gather, sensitive information in relation to their health and other matters.
• They do so in confidence and have the right to expect that staff will respect
• their privacy and act appropriately.

In

the performance of the duties outlined in this Job Description, the postholder may have access to confidential

information relating to patients and their carers, Practice staff and other

healthcare workers. They may also have access to information relating to the

Practice as a business organisation. All such information from any source is to

be regarded as strictly confidential.

Information

• relating to patients, carers, colleagues, other healthcare workers or the
• business of the Practice may only be divulged to authorised persons in
• accordance with the Practice policies and procedures relating to
• confidentiality and the protection of personal and sensitive data.

Health & Safety

All

employees are subject to the requirements of the Health & Safety at Work

Act. The post holder is required to ensure, as an employee, that his/her work

methods do not endanger other people or themselves. The

postholder will assist in

promoting and maintaining their own and others health, safety and security as

defined in the Practice Health & Safety Policy, to include:

Using personal security systems within the workplace according

to Practice guidelines identifying the risks involved in work activities and

undertaking such activities in a way that manages those risks.

Making effective use of training to update knowledge and skills.

Using appropriate infection control procedures, maintaining work

areas in a tidy and safe way and free from hazards.

To

report accidents and untoward incidents in accordance with current legislation

and Practice procedures.

To

• carry out risk assessments as and when required (DSE/Manual
• Handling/Fire/COSHH).
• General Terms and Conditions
• All
• employees are employed on an initial assessment basis.

All

• employees must comply with the practices opportunities policy, and must not
• discriminate on the grounds of race, colour, ethnic or national grounds, sex,
• marital status, disability or any other grounds that cannot be shown to be
• justifiable.

This

Job Description may be reviewed in the light of changed service needs and

developments. Any changes will be fully discussed with the post holder. The

post holder may be required to carry out other duties appropriate to the grade

of the post.

Ashley

Surgery operates a nonsmoking policy.