Employee Services Operations Lead

Shape the Future of People Operations Through Technology, Transformation and Continuous Improvement

Are you a People Operations leader who enjoys solving complex challenges, driving continuous improvement and creating better experiences for employees and leaders?

At Northrop Grumman Australia, we’re looking for a leader who can combine operational excellence with strategic thinking to help shape the future of our Employee Services function.

This is a rare opportunity to lead an established team while driving enterprise-wide improvements across HR technology, service delivery, employee experience and process optimisation. Working at the centre of our People & Culture function, you’ll influence how employees and leaders engage with people systems, information and services across the entire employee lifecycle.

Available due to an internal promotion, this role offers the opportunity to make a genuine impact while building on strong operational foundations and helping define the future direction of Employee Services.

Why Join Us?

This is an opportunity to influence how People & Culture services are delivered across a growing, technology-driven global organisation.

You’ll enjoy

• Lead enterprise-wide transformation and continuous improvement initiatives
• Influencing employee and leader experiences across the full employee lifecycle
• Purchased annual leave options
• Professional development including further education support, leadership programs and industry memberships
• Salary packaging including novated leasing
• Generous paid parental leave (18 weeks)
• Volunteer and enhanced Reservist Leave
• Comprehensive Health and wellbeing programs
• Most importantly, you’ll join a team that actively promotes internal mobility and invests in the growth and development of its people.
• About the Opportunity
• Reporting to the People & Culture leadership team, you’ll lead the Employee Services function and drive the organisation’s People Operations improvement agenda.
• You'll set the strategic direction of Employee Services, ensuring the function continues to evolve to meet the changing needs of employees, leaders and the business.
• This role is ideally suited to someone who thrives in fast-paced environments, is energised by complexity and enjoys balancing operational leadership with strategic improvement initiatives.

You will lead initiatives across

Employee Services and People Operations

HR Technology and Digital Transformation

Continuous Improvement and Process Redesign

Employee and Leader Experience

Reporting, Analytics and Workforce Insights

Knowledge Management and Information Accessibility

Governance, Compliance and Operational Excellence

A key focus of the role will be identifying opportunities to create efficiencies through technology, automation and self-service capability, enabling the People & Culture team to focus on delivering greater strategic value to the business.

Key Responsibilities

Lead the Employee Services function and establish a clear vision for operational excellence and continuous improvement

Drive enterprise-wide initiatives that improve employee experiences and service delivery outcomes

Partner with stakeholders across the business to identify, prioritise and deliver transformational improvements

Lead the optimisation, implementation and adoption of HR technology solutions

Expand self-service capability through improved systems, workflows, communications and knowledge resources

Oversee workforce reporting, analytics and governance activities to support informed decision-making

About You

You're an experienced HR Operations or People Operations leader who thrives on solving problems, improving processes and helping teams perform at their best.

You’ll bring:

Ability to obtain and maintain an AGSVA security clearance

Experience leading HR Operations, Employee Services, Shared Services or People Operations functions

Demonstrated success delivering process improvement, transformation or technology-enabled change initiatives

Strong leadership capability and experience developing high-performing teams

Exceptional stakeholder engagement and communication skills

Strong analytical and problem-solving capability

Experience using HRIS, reporting and workflow technologies

The ability to influence, collaborate and drive outcomes across multiple stakeholder groups

A continuous improvement mindset and passion for creating better ways of working

Ready to Make an Impact?

If you're excited by the opportunity to lead People Operations transformation, influence employee experience and help shape the future of Employee Services, we'd love to hear from you.

Apply now and help build what's next at Northrop Grumman Australia.

Everyone Matters

Doing the right thing and sharing success are two values underpinning how we behave at Northrop Grumman. Here, everyone matters including candidates from diverse backgrounds.

We are particularly proud of our commitment to reconciliation with Aboriginal and Torres Strait Islander people as demonstrated through our Second Innovate RAP (2024-2026), and our support for Veteran employment, and welcome Aboriginal and Torres Strait Islander people and Veterans to apply to join our team.

As a Defence security clearance is required for this role, you must be an Australian Citizen. International Traffic in Arms Regulations (ITAR) are applicable, as such your nationality may be a factor in determining your suitability for this role. You will also need to satisfy police checks and employment screening verification.

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