Field Client Manager

Are you looking to build trusted relationships with customers and help them achieve meaningful business outcomes?

Do you enjoy identifying growth opportunities, developing tailored solutions, and driving success through consultative sales?

About our Team

LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX (http://www.relx.com), a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top model creators for each individual legal use case. The company employs over 2,000 technologists, data scientists, and experts to develop, test, and validate solutions in line with RELX Responsible AI Principles (https://stories.relx.com/responsible-ai-principles/index.html). 1

About the Role

As a Field Client Manager, you will manage client accounts within a defined territory to drive customer retention and commercial growth. You will build strong customer relationships, identify new business opportunities, and deliver solutions that address customer needs while supporting long-term success. This role also provides opportunities to offer guidance to colleagues and contribute to the success of small sales teams.

Responsibilities

• Manage relationships with small- to medium-sized customer accounts, ensuring high levels of satisfaction, retention, and growth.
• Develop customer-focused solutions that address business needs and support long-term partnerships.
• Plan and conduct sales calls and meetings, setting clear objectives and delivering effective customer presentations.
• Identify customer interests, gather requirements, and respond with relevant product and service recommendations.
• Create and execute customer contact plans to support product launches and sales campaigns.
• Serve as the first point of contact for customer inquiries and complaints, resolving issues or escalating when appropriate.
• Identify and pursue new business opportunities through referrals, customer networks, trade shows, conferences, and prospecting activities.
• Promote and sell products and services by recommending solutions that align with customer needs while adhering to company policies, procedures, and compliance requirements.

Requirements

• Experience managing customer accounts and building long-term business relationships.
• Ability to identify customer needs and present solutions that deliver value.
• Strong communication, presentation, and consultative selling skills.
• Experience developing and executing customer engagement or contact plans.
• Ability to identify and pursue new business opportunities through prospecting and networking.
• Strong problem-solving skills and the ability to resolve customer issues effectively.
• Ability to work independently while collaborating with colleagues and supporting team success.
• Commitment to operational compliance, ethical business practices, and company policies.

Work in a Way That Works for You

We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working Pattern

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive. 1

About the Business

LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.

U.S. National Base Pay Range: $65,600 - $109,200. Total Target Cash Range: $100,900 - $168,200. Geographic differentials may apply in some locations to better reflect local market rates. Pay mix between base and variable pay varies based on sales role; please discuss with the recruiter. We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.

Please read our Candidate Privacy Policy.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

USA Job Seekers

EEO Know Your Rights.