Field Engineer
Job Description
At The Instillery, we deliver multi-disciplined professional and managed services across infrastructure, applications, cloud, security, and modern work. Our Field Engineers are at the heart of this, working directly with customers and making a tangible difference to how they operate every day.
This is a hands-on, onsite role where you’ll gain real purpose and fulfilment by supporting our customers face-to-face. You’ll be trusted to provide the right technical support at the right time, delivered with care, efficiency, and a great customer experience.
A day in the life of a Field Engineer typically looks like:
Representing The Instillery onsite with our customers, providing Level 2/3 infrastructure support
Troubleshooting and resolving technical issues, enabling customers to work effectively day-to-day
Managing and prioritising a support ticket queue within agreed timeframes, both onsite and remotely
Collaborating closely with our Service Operations teams to deliver seamless support
What’s in it for you:
Competitive salary
Your birthday off plus an additional wellbeing day
Marram health insurance
A supportive, high-performing team that genuinely celebrates wins
A strong sense of purpose and clear line of sight into how your work contributes to the wider business
What will help you stand out
1–3 years’ experience in IT support, Service Desk, or a Field Engineer role
A true “jack-of-all-trades” mindset, with a proven track record of owning and resolving IT issues
Exposure to a broad technology stack, ideally including the Microsoft stack, VMware, Hyper-V, networking, Citrix, Wintel, Exchange, SQL, SAN, and Terminal Services
MacOS and iOS experience is an advantage
Strong reliability and an excellent, customer-first approach
* Current eligibility to work in New Zealand
If this sounds like you and you’re ready to take ownership, build strong customer relationships, and grow your career with The Instillery - we’d love to hear from you.
Please note: recruitment agencies and previous applicants do not need to reapply; we already have your details should we need.
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