Field Support Manager (Data Center)
Verified Visa SponsorUnited Kingdom, UKPosted 3 weeks ago
Job Description
- The role involves significant communication at all levels internally and externally. Requires a 24x7-hours commitment to participate in the Manager on Duty oncall rotation program.
- Knowledge / hands on experience with relevant OCI system tools and processes
- Ensure high levels of customer satisfaction by making certain that quality and productivity Service Level Agreements (SLAs/OLAs) are met by executing quality/productivity improvement efforts and understanding strategies of Oracle organization.
- Full understanding of all related escalation and incident management processes and best practices
- This role is a manager of multidisciplinary individual contributors at scale within a Cloud Data Center space and Hardware Field Support territory.
- You should be an experienced IT Professional with people management ability and a deep technical grounding in the physical aspects of IT Service Delivery.
- Able to manage UK/Global project while maintaining day to day activities.
Oracle
Verified Visa Sponsor
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