FinCrime Operations Team Lead - Fraud

Fraud team is a passionate team of crime fighters, who do the best to keep our good customers happy and unbothered, whilst kicking the bad actors out the door. We take great pride in balancing Wise mission, our values and fraud mitigation and still having lots of laughs along the way. By now, we have an awesome 100+ people operational team, who work very closely with engineering and product, collaborating with machine learning data scientists and partnering with other relevant teams to get things done.

As a Team Lead, you get to empower your own team, drive large-scale initiatives and help us solve problems that have a long-lasting impact.

Here’s how you’ll be contributing to Fraud team:

Lead a team of Fraud Investigators, looking after their wellbeing, performance and growth

Liaise with relevant departments to ensure that team’s objectives are being met and fraud risk areas are taken into account with different projects and products

Plan and build vision for Fraud operations and the whole domain overall

Help us in partnering with 3rd parties like partner banks, vendors and law enforcement

Ensure that team’s reporting responsibilities, quality, procedures and other service level agreements are upheld

Handle and monitor operational processes, ensuring effective workload and implement new processes to address problematic areas

Develop and maintain fraud prevention and ops effectiveness measurement metrics

Grow, mentor and hire Fraud team members

Also, communicating the value and quality to the business and identifying

Any improvements that could be made to the product itself – its features or functionality – to bring it more in line with quality and value

Participate directly in fraud product design process, to identify gaps between ops expectations and product functionality as early as possible

Build up new expertise and functions to have even greater impact in our team

You have a strong understanding and proven history working with the PIX payment network

You have worked in financial crime prevention in a banking or fintech setting

You have excellent verbal and written communication skills in English, with the ability to produce clear, concise, accurate, and professional reports and summaries

You have at least 1-2 years of experience in leading small to medium sized teams, preferably in operations

You have good analytical skills, including ability to work with Looker and other business intelligence tools

You focused on the outcome for the customers, the team and the company

You are strong in operational management and tactical decision-making. You are able to manage projects independently.

You have a proven track record of taking individual ownership and responsibilities as well as being a great team-player. You are able to deliver constructive, well-evidenced feedback that drives tangible behavioral change and performance improvement

You are punctual, independent, proactive and willing to get things done

You like to drive collaboration and supporting people around you with ability to emphasize people's strengths for high outcomes

You’re passionate on risk management and a willingness to stand up for the customer within the organization

You are legally eligible to work in Brazil - we don't offer visa or relocation support for this role!

PS Please apply with your English CV!

Salary: 17,500 BRL monthly

🚀  RSU’s in a rapidly growing company after a year with us

💻  Flexible working model – During the first six months, you’ll be in office most days of the week to become fully immersed in Wise’s culture and ways of working. After the initial period, you’ll be in office at least 3 days per week.

✈️  Wisers can work remotely for 90 days a year. By ‘remote’ we don’t just mean from home, but from wherever in the world you choose to

💪  An annual self-development budget

🩺  Health and dental allowance for you and your dependents

💝  Company-paid: Life Insurance, and an EAP program

☀️  Paid time off: 30 days vacation + 3 “Me” days + 1 volunteer day, annually

🏝️  A paid 6-week sabbatical leave after four years

👶🏼  8-weeks of paid parental leave, after a 6 months with us and child care assistance

🚌 Transportation vouchers

🍕 Meal (730 BRL per month) and food (1,188 BRL per month) vouchers

🏋️ (BRL): TotalPass access to 3,500 gyms and studios throughout Brazil

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.

Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

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