Front Desk Receptionist

**Job Overview**

We are looking for a motivated and personable Front Desk Receptionist to join our team at Celestial Spa. This role is perfect for someone who enjoys connecting with people, staying organized, and being part of a positive, team-oriented environment. You’ll be the first impression of our spa, helping create a relaxing and welcoming experience for every guest while keeping daily operations running smoothly.

**Responsibilities**

• Greet all guests and clients warmly, providing a welcoming and professional first impression
• Maintain a clean, organized, and inviting front desk and lobby environment
• Manage all incoming communications, including phone calls, voicemails, text messages, and missed calls.
• Schedule appointments and manage calendars with strong attention to detail using the Mindbody Booker scheduling system.
• Check clients in and out efficiently, handling various forms of payment accurately.
• Assist walk-in guests with inquiries, availability, and service recommendations.
• Perform administrative tasks such as client intake documentation and basic data entry (including payroll support).
• Support back-of-house operations, including laundry (washing, drying, folding), restocking linens, and washing dishes when nessecary throughout the shift.
• Respond promptly and professionally to client questions, requests, and concerns.
• Assist with additional front desk and operational duties as needed.

**Requirements**

• Proven experience in office administration, clerical work, or front desk/reception in a professional setting.
• Strong computer skills, including proficiency in Microsoft Excel, Google Workspace, and accurate data entry.
• Excellent phone etiquette and strong verbal and written communication skills; bilingual abilities are a plus.
• Strong organizational skills with the ability to multitask effectively in a busy environment.
• Experience using office management tools, including scheduling software and standard office equipment.
• High school diploma or equivalent required.
• Familiarity with massage therapy or esthetic terminology preferred, but not required.
• Self-motivated, proactive, and willing to take initiative beyond assigned tasks.
• Professional appearance and ability to adhere to a business casual dress code.
• Must be available to work Fridays and Saturdays.

Pay: From $13.00 per hour

Benefits

• Employee discount
• Flexible schedule

Experience

• Front desk: 1 year (Preferred)

Work Location: In person