Front Desk Receptionist

Job Overview

We are looking for a motivated and personable Front Desk Receptionist to join our team at Celestial Spa. This role is perfect for someone who enjoys connecting with people, staying organized, and being part of a positive, team-oriented environment. You’ll be the first impression of our spa, helping create a relaxing and welcoming experience for every guest while keeping daily operations running smoothly.

Responsibilities

Greet all guests and clients warmly, providing a welcoming and professional first impression

Maintain a clean, organized, and inviting front desk and lobby environment

Manage all incoming communications, including phone calls, voicemails, text messages, and missed calls.

Schedule appointments and manage calendars with strong attention to detail using the Mindbody Booker scheduling system.

Check clients in and out efficiently, handling various forms of payment accurately.

Assist walk-in guests with inquiries, availability, and service recommendations.

Perform administrative tasks such as client intake documentation and basic data entry (including payroll support).

Support back-of-house operations, including laundry (washing, drying, folding), restocking linens, and washing dishes when nessecary throughout the shift.

Respond promptly and professionally to client questions, requests, and concerns.

Assist with additional front desk and operational duties as needed.

Requirements

Proven experience in office administration, clerical work, or front desk/reception in a professional setting.

Strong computer skills, including proficiency in Microsoft Excel, Google Workspace, and accurate data entry.

Excellent phone etiquette and strong verbal and written communication skills; bilingual abilities are a plus.

Strong organizational skills with the ability to multitask effectively in a busy environment.

Experience using office management tools, including scheduling software and standard office equipment.

High school diploma or equivalent required.

Familiarity with massage therapy or esthetic terminology preferred, but not required.

Self-motivated, proactive, and willing to take initiative beyond assigned tasks.

Professional appearance and ability to adhere to a business casual dress code.

Must be available to work Fridays and Saturdays.

Pay: From $13.00 per hour

Benefits

Employee discount

Flexible schedule

Experience

* Front desk: 1 year (Preferred)

Work Location: In person