Front Office - Team Member

### Description

Imagine being the first smile a guest sees after a long journey, the reassuring voice that helps them feel at home, and the person who turns a good stay into a memorable one.

As a Front Office Team Member, you'll be at the heart of the guest experience, creating a warm welcome from the moment guests arrive. Whether you're checking guests in, answering questions, sharing local recommendations or helping to resolve a query, you'll deliver service that is friendly, efficient and genuinely memorable.

No two days are the same. Every shift brings new faces, new stories and new opportunities to make a positive difference. One moment you'll be helping a guest celebrate a special occasion, the next you'll be supporting a colleague or solving a problem to ensure someone's stay runs smoothly.

We're looking for someone who enjoys meeting new people, thrives in a fast-paced environment and takes pride in delivering exceptional hospitality. In return, you'll be part of a supportive team where every interaction matters and where you play an important role in creating experiences that guests remember long after they've checked out.

### What You Will Do In This Splendid Role:

As the first point of contact, you’ll play a key role in shaping our guests’ stay, offering a warm welcome and support that turn good visits into great ones. Here’s what you’ll be doing:

Using your approachable personality to build great connections with guests.

Demonstrating your confidence in handling check-ins, bookings and guest requests.

You’ll bring great communication skills and love sharing your local know-how to help guests make the most of their stay.

You will be part of a great team, always happy to help wherever needed.

### What Makes You Splendid:

We live by our values – and we’d love you to bring them to life every day:

Open - You’re friendly and welcoming, helping guests feel right at home.

Nimble – You adapt quickly, handling whatever the day brings with ease.

Brilliant - You take pride in the little touches that make a big difference.

Honest - You’re reliable and trustworthy, building confidence through your actions.

Show up with your spark and care for others, and we’ll provide the tools for you to thrive

### Our Splendid Benefits:

When you join Splendid, you will enjoy a reward package to support your lifestyle, wellbeing and career. Here are just some of the benefits on offer:

Employee Assistance Programme (EAP) – confidential wellbeing support whenever you need it with 24/7 access to remote GP appointments.

Hotel Room Discounts – stay with us or our partner hotels at special team rates including discounted rates for friends and family.

Food & Beverage Discounts – enjoy meals and drinks at reduced prices across our hotels.

Life Assurance – peace of mind for you and your loved ones.

Salary Sacrifice – Car Scheme - Our team members can enjoy the ultimate benefit of driving a brand new, full insured and maintained car for a fixed monthly amount taken from their salary.

Stream – access your earned wages up to 50% whenever you need them giving you financial flexibility and Highstreet discounts available.

Pension - Auto enrolment into the company pension scheme.

Learning & Development - Opportunities available to progress your skills and career.

### About The Grand - York

Built in 1906 as the headquarters of the North Eastern Railway, The Grand, York is a striking example of early 20th-century architecture. Designed by William Bell and Horace Field, the building showcases elegant marble interiors, oak-panelled rooms, and the majestic Grand Boardroom.

A cherished landmark in the heart of Yorkshire, The Grand was lovingly restored to its original splendour in 2010. Today, it stands as an award-winning five-star hotel, welcoming guests with the warmth, charm, and character of true Yorkshire hospitality.