Fulfilment Volunteer

Job Title

Fulfilment Volunteer (Thursday)

Department

HR and Operations

Location

Head Office, Milton Keynes

Reporting to

Fulfilment Manager

Direct reports

N/A

Hours

Every Thursday – Flexible between 10:00 – 15:00

Contract

Other – Volunteer

Salary Range

This is an unpaid volunteer role

Role Purpose and Context

One in three people in the UK knows someone affected by a brain tumour. This disease is indiscriminate; it can affect anyone at any age. What’s more, brain tumours continue to kill more children and adults under the age of 40 than any other cancer yet, to date, just 1% of the national spend on cancer research has been allocated to this devastating disease since records began in 2002.

Brain Tumour Research is determined to change this.

A powerful campaigning organisation, we are the leading voice of the brain tumour community. Unique and much needed, we are the only national charity focused on finding a cure for all types of brain tumours. Brain Tumour Research is campaigning to increase the national investment in research into brain tumours to £35 million per year, while fundraising to create a network of seven sustainable Brain Tumour Research Centres of Excellence across the UK.

Help fund the fight. Together we will find a cure.

Brain Tumour Research is an ambitious charity with a diverse range of exciting and fast-paced campaigns and activities. The Fulfilment Team, supported by volunteers, are at the heart of ensuring that all merchandise and event materials are processed and received by our supporters in time for their event or fundraiser.

As a Fulfilment Volunteer, you will provide support to the Fulfilment Manager to ensure that there is a smooth processing and dispatch of orders. The role involves picking and packing our fundraising merchandise and literature that will be sent to our supporters and fundraisers.

Our Fulfilment Volunteers plays a crucial role in ensuring an excellent supporter journey.

Many aspects of this role require manual handling, which includes standing for periods of time, walking to and from the stock room and fulfilment area, picking and packing items, moving stock and lifting/moving boxes. Appropriate training and guidance will be provided.

Strategic Responsibilities

This role is responsible for achieving the following key areas, which support the delivery of the department's and organisation's objectives.

Supporting the smooth processing and dispatching of orders received through our online portal

Ensuring accuracy throughout the dispatch process

Main Duties

The list below is indicative rather than exhaustive but identifies the main day to day duties expected of this role. The postholder may be asked to undertake other duties commensurate with the level of the role, as deemed appropriate by the employer.

To accurately and effectively select items that are to be dispatched

Applying postage labels to the parcels using our franking machine

Allocating cash collection boxes to the correct supporters using our CRM system

Using Shopify to update the dispatch status

Liaise with the Fulfilment Manager about status of orders

To comply with the organisation’s Health and Safety requirements

Person Specification

We recognise that candidates may not meet every criterion. If you feel you are a strong fit for the role and our mission, we encourage you to apply.

Knowledge and Experience

Experience with CRM and Shopify - Desirable - Application / Interview

Experience of working in a role where accuracy, organisation and attention to detail are important - Essential - Interview

Experience in a stockroom, fulfilment role or a similar environment - Desirable - Application / Interview

Skills and Abilities

• Comfortable with manual handling and moving/packing items safely - Essential - Interview
• Proficient in basic computer skills and able to learn new systems - Desirable - Interview
• Good attention to detail, particularly when picking, packing and processing orders - Essential - Interview
• Able to follow processes and instructions accurately - Essential - Interview

Personal Attributes and Values

Our Organisational Values are Courageous, Determined, Dependable, Connected and Game Changing. It is essential that everyone in our team can align and embody the values within their daily working practice to ensure a good team fit and strong work ethic.

- Essential - At Interview – through questions and scenario-based enquiries

Can be relied upon to attend agreed volunteer sessions and let the team know if they are unable to attend - Essential - Application / Interview

Open to learning new tasks and asking questions when needed - Essential - Interview

Willing to help with ad hoc tasks within the scope of fulfilment - Desirable - Interview

Possess the Right To Work within the UK - Essential - Application