Guest Service Agent

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Pay Range: $15.00–$16.00 per hour. Starting compensation will be determined based on experience, skills, and other job-related factors.

Do you love making people feel at home? We are seeking friendly, welcoming attendants to join our legendary guest services team. This critical, first-impression position earns competitive pay, exciting benefits, and rewarding travel and dining perks. Ideal candidates will be well-spoken, polite problem solvers who demonstrate a passion for pleasing others and an interest in building a meaningful career with a hospitality leader.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Strong self-motivator and ability to motivate others

Review daily traces to determine guest needs.

Maintain a calm & courteous attitude to ensure guest satisfaction

Ability to effectively communicate accurate information to guests and other team members

Escort guests to their rooms with a proper and accurate tour

Observe the property for cleanliness, and all is in order

Assist with vehicles, parking, and pulling around

Prepare all reports for the guest service team.

Ensures that meeting rooms are set up for group use

Assists with cooking school & special event set up

Maintains bikes, bike racks, and golf cart inventories

Completes daily rounds to ensure a 5-star appearance

Meets and exceeds all guest requests

Check-ins and check-outs, including luggage delivery and removal

Maintains fireplaces and the appearance of the pool

Prepares meeting areas when groups are scheduled and any other special activities

Set up/ takedown of outdoor functions

Sweep and cobweb the outdoor common areas of the property

Flexibility with scheduling for weekends and holidays

Have excellent knowledge of the property and all the activities it has to offer

Follow instructions from your direct supervisor

Knowledge of MS Office

Assists guests with questions

Greets guests upon arrival

Provides safe transportation for on the property or off-property activities

Assists with the cooking school and special event setup

Assist all other departments to meet the guest's needs

Be familiar with all of the company’s past, present & future.

Must comply with all company policies and procedures.

Regular and consistent attendance is required to perform the essential functions of this position.

Must be able to work well with other Team Members, Managers, and interact with our guests.

EDUCATION and EXPERIENCE

High school diploma or equivalent

Hospitality experience required

Must have a valid driver's license

LANGUAGE SKILLS

Must be able to communicate effectively with guests, team members, and managers

MATHEMATICAL SKILLS

Basic knowledge and understanding of math

REASONING ABILITY

Must be able to remain calm under pressure

Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals

PHYSICAL DEMANDS

The job entails excessive lifting of luggage and other guest requests, such as trays and packages

The position requires one to be on feet for most or all of the shift

Must be able to lift 50 lbs.

Must be able to operate a company vehicle or golf cart safely

Must be able to work outdoors in all weather conditions

WORK ENVIRONMENT

General office / front desk guest reception area

May occasionally be asked to go outside in all weather conditions