Guest Service Agent

**It's fun to work in a company where people truly BELIEVE in what they're doing!**

We're committed to bringing passion and customer focus to the business.

**Pay Range: $15.00–$16.00 per hour. Starting compensation will be determined based on experience, skills, and other job-related factors.**

Do you love making people feel at home? We are seeking friendly, welcoming attendants to join our legendary guest services team. This critical, first-impression position earns competitive pay, exciting benefits, and rewarding travel and dining perks. Ideal candidates will be well-spoken, polite problem solvers who demonstrate a passion for pleasing others and an interest in building a meaningful career with a hospitality leader.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Strong self-motivator and ability to motivate others
• Review daily traces to determine guest needs.
• Maintain a calm & courteous attitude to ensure guest satisfaction
• Ability to effectively communicate accurate information to guests and other team members
• Escort guests to their rooms with a proper and accurate tour
• Observe the property for cleanliness, and all is in order
• Assist with vehicles, parking, and pulling around
• Prepare all reports for the guest service team.
• Ensures that meeting rooms are set up for group use
• Assists with cooking school & special event set up
• Maintains bikes, bike racks, and golf cart inventories
• Completes daily rounds to ensure a 5-star appearance
• Meets and exceeds all guest requests
• Check-ins and check-outs, including luggage delivery and removal
• Maintains fireplaces and the appearance of the pool
• Prepares meeting areas when groups are scheduled and any other special activities
• Set up/ takedown of outdoor functions
• Sweep and cobweb the outdoor common areas of the property
• Flexibility with scheduling for weekends and holidays
• Have excellent knowledge of the property and all the activities it has to offer
• Follow instructions from your direct supervisor
• Knowledge of MS Office
• Assists guests with questions
• Greets guests upon arrival
• Provides safe transportation for on the property or off-property activities
• Assists with the cooking school and special event setup
• Assist all other departments to meet the guest's needs
• Be familiar with all of the company’s past, present & future.

**Must comply with all company policies and procedures.**

**Regular and consistent attendance is required to perform the essential functions of this position.**

**Must be able to work well with other Team Members, Managers, and interact with our guests.**

**EDUCATION and EXPERIENCE**

• High school diploma or equivalent
• Hospitality experience required
• Must have a valid driver's license

**LANGUAGE SKILLS**

• Must be able to communicate effectively with guests, team members, and managers

**MATHEMATICAL SKILLS**

• Basic knowledge and understanding of math

**REASONING ABILITY**

• Must be able to remain calm under pressure
• Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals

**PHYSICAL DEMANDS**

• The job entails excessive lifting of luggage and other guest requests, such as trays and packages
• The position requires one to be on feet for most or all of the shift
• Must be able to lift 50 lbs.
• Must be able to operate a company vehicle or golf cart safely
• Must be able to work outdoors in all weather conditions

**WORK ENVIRONMENT**

• General office / front desk guest reception area
• May occasionally be asked to go outside in all weather conditions