HBK Consultant - Havelock North

About the role:

You will be responsible for maximising the Heating, Bathroom, and Kitchen sales by providing excellent service to our Trade and Retail customers. This includes helping customers find and select product, providing product knowledge advice and completing all stock related tasks.

In addition to working in our HBK design showroom, you will interact daily with our customers who are the heart and soul of our business.

This includes helping customers find and select product, providing product knowledge advice

Daily you will be responsible for –

• Take clear brief from clients and discuss all aspects of creating, remodelling, or updating the kitchen and/ or bathroom area of their home.

• You will discuss building materials, themes, colours, patterns, and room layout with a client and produce sketches and drawings based on their requirements.

• Consulting with clients via phone and email

• Seeking out value-add solutions for internal and external customers.

• You will build effective relationships with our Trade and Retail customers by offering product support, technical information, and interior design solutions.

• You will be a people person thriving most when supporting our customers, so they get a winning in-store experience.

• You will also play a vital part in direct sales with customers, getting orders pulled and ready for dispatch, and merchandising and maintaining aisles for Kitchens & Bathrooms within the showroom.

This is a permanent full-time role, offering 42.5 hours a week, Monday-Friday + Rostered Saturdays based in Havelock North

About you:

• Proven experience in designing Kitchens, bathroom, laundry, flooring, and wardrobes.

• Customer Service/ Sales experience, confident and be a clear and accurate communicator who can deal with challenging demands and time frames.

• You must be polite, professional and will be accommodating when assisting our customers.

• We are looking for someone with a high standard of personal presentation and excellent verbal and written communication skills.

• You will need to have excellent time management skills to meet tight deadlines and company targets.

• Intermediate to advanced experience with MS Suites, including Excel, other computer programs are desirable – experience in Winflex or Sketchup Pro would be desirable

Our Benefits:

• Competitive hourly rate & Staff-buying privileges

• Genuine development opportunities that come with being part of the wider Fletcher Building Group

• Employment Education Fund

• Health & Wellbeing initiatives including an Employee Assistance Program

• Be part of a diverse and inclusive team

Pre-employment checks including references, medical, drug test and a criminal background check is required, as well as the legal right to work in NZ indefinitely.

We are proud of the incredible diversity of people who make up our business! As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees across our national network of branches throughout New Zealand.