Healthcare Support Worker

Communication and working relationships

Communicate effectively across a wide range of channels and with a wide range of individuals, the public and health social and care professionals. They will use both verbal and non-verbal methods of communication, dependent on the needs of the patient and address communication barriers. They should demonstrate the interpersonal skills that demonstrate empathy, compassion, courtesy, respect and trust

Ensure clear, concise, accurate and legible records and all communication is maintained in relation to care delivered, adhering to local and national guidance

Ensure all patient related information is treated sensitively and adhere to the principals of confidentiality at all times

Analytical and Judgement

Exercise personal responsibility and work independently within defined parameters of practice and their scope of competence, taking the initiative in a variety of situations and performing a range of clinical interventions, consistent with their role, responsibilities and professional values

Planning and organisation

Responsible for working in an effective and organised manner, prioritising the clinical needs of their patients, demonstrating excellent time management and organisational skills to effectively deliver person centred care

Physical skills

Demonstrate skills of manual dexterity and manipulation of clinical instruments and equipment, in line with appropriate training

Demonstrate keyboard skills to support their own learning and entering information into the patient record system

Policy and service

Promote health and safety at all times. Share ideas with colleagues to improve care and suggest ideas for innovation. Participate in audit activity undertaken in area of practice. Adhere to legislation, policies, procedures and guidelines, both locally and nationally