Housing Options Assistant

PERMANENT: 37 hours per week

SALARY: £29,542 - £32,046

LOCATION: Tiverton

We are seeking to appoint an enthusiastic individual who would like to work in our busy Public Health and Housing Options Service.

The role of Housing Options Assistant is 37 hours per week and will be responsible for supporting the Housing Options Team.

The successful candidate will have a specific role in the delivery of the day to day management of the Devon Home Choice Scheme. This will involve assisting applicants with their applications, providing advice and support to customers, reviewing cases and providing data.

In addition, the post holder will be the first point of contact for customer’s approaching the team as homeless and will be expected to give basic advice and guidance, signposting customers to other services and completing case notes on the system. You will also be involved in triaging cases and a duty rota.

The role will also be responsible for collating data for government returns that are crucial for funding bids.

You will liaise with officers in dealing with customers and other agencies, and provide the full range of other business support as required. In doing so you will be a key point of contact for these function areas.

An ability to prioritise effectively and be able to manage data/information and support business processes with attention to detail is essential. You will need to hold (or be working towards) relevant qualifications e.g. Level 3 NVQ in Business Admin/Customer Services, and ideally have recent customer services experience in a similar role along with proven business support skills, ideally in a statutory or regulatory environment.

You should be committed to delivering excellent services and maintaining effective relationships with other officers, members and other key stakeholders/partners drawing upon good communication and interpersonal skills. Ideally you will have a full driving licence and your own transport.

You will also need the confidence to deal with sometimes challenging or difficult situations and to work effectively with other authorities and agencies. Computer literacy is essential and a working knowledge of Jigsaw & Orchard Software, is desirable (though training can be provided).

Our benefits include

• Competitive hourly rate of pay
• Local Government Pension Scheme
• Generous annual leave entitlements
• A flexible benefits scheme including access to a discount shopping (online and high
• street) and events
• Discounted leisure memberships
• DBS check
• Employee Assistance Programme
• Excellent training and development opportunities
• Monday to Friday (except bank holidays and Christmas)
• Free parking at site
• To find out more

To find out more about this role please contact Sarah Thomas (Housing Options Manager) [email protected] 01884 233056

For full details please read the Job Description and Person Specification Housing Options Assistant

The Job Description refers to the level of competencies required for this post. For an explanation of what this means, please see Core Competencies.

A satisfactory basic disclosure check and three years complete employment history will be requested in the event of you being offered the position.

Unfortunately we are unable to sponsor skilled worker visas at this time. For more information on pre-employment checks, please review the documents found here.

How to apply

Please download and complete our Job Application Form and send to [email protected]. Alternatively, print and send by post to:

People Services

Mid Devon District Council

Phoenix House

Phoenix Lane

Tiverton, Devon

EX16 6PP

Please remember to quote the following post and vacancy numbers

CLOSING DATE:

13 November 2026 at 5:00pm

POST NUMBER:

HO04

VACANCY NUMBER:

2026158

INTERVIEW DATE

20 November 2026

MDDC reserves the right to close this vacancy early. We therefore encourage early applications.

We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all underrepresented groups. We are keen to make our interviews accessible. Let us know on your job application if you have a disability and need any reasonable adjustments.

We're committed to Equality of Opportunity and welcome applications from all sections of the community.

If we've not contacted you within two weeks of the closing date, please assume your application has been unsuccessful on this occasion.

Thank you for showing an interest in this vacancy and we wish you every success with your on-going job search.