HR Consultant 1 – Data Center People Support (On-site)

The Oracle Human Resources team is looking for an **HR Consultant 1 - Data Center People Support** partner to join our data center operations team in Abilene, Texas. The Oracle HR team is a results-oriented team that works with employees and leaders to help make Oracle a great place to work. We are a team of skilled human resource professionals who enjoy working in a collaborative environment within a fast-paced, dynamic, and innovative technology organization.

Oracle Data Centers operate 24/7 to support mission-critical cloud infrastructure. The **HR Consultant 1 – Data Center People Support** is an on-site, entry-level HR role supporting Abilene, Texas. This position provides front-line HR assistance to employees and frontline leaders, resolves routine people-support issues, maintains accurate case documentation, and partners with HR Centers of Excellence (e.g., HR, Employee Relations, Employment Practices, People Projects & Solutions, HR Ops/Payroll, Benefits/Leave) to ensure timely resolution and appropriate escalation.

**Work Environment Requirements:**

This role supports a 24/7 operation and requires consistent on-site presence at the Abilene, Texas facility, including interaction with day and night shift teams. The role is subject to controlled-access protocols, which may include biometric identity verification for secure site entry.

**Coverage Model:**

• Core on-site coverage: ~7:00 a.m. – 10:00 p.m. via overlapping shifts
• Example shifts (may vary): 7a–4p, 9a–6p, 1p–10p
• Weekend/holiday coverage: rotating schedules
• Overnight coverage: structured handoffs and escalation path; on-call participation may be required based on site needs

**Responsibilities**

• Serve as the on-site first point of contact for employee and manager HR questions; provide guidance on HR policies and procedures and escalate as needed.
• Perform structured intake, triage, and documentation in the case/ticketing system; maintain accurate records and coordinate next steps through resolution.
• Resolve routine employee experience matters (e.g., coworker conflict, workplace norms, minor conduct concerns) using established guidance and playbooks.
• Triage timekeeping and pay-impact questions for an hourly/overtime-eligible workforce (e.g., missed punches, shift differential questions, payroll navigation) and coordinate with HR Ops/Payroll or other COEs.
• Support managers with attendance process guidance and documentation (including time-sensitive steps such as NCNS/job abandonment processes per policy).
• Identify and escalate elevated-risk concerns (e.g., discrimination/harassment/retaliation allegations, etc.) to COE partners per established triggers.
• Maintain on-floor presence across buildings/teams; build relationships with shift leaders and employees and identify recurring themes.

Support HR projects as assigned (e.g., reports, communications/collateral for HR initiatives).

**Qualifications:**

**Minimum Qualifications**

• Bachelor’s degree in Human Resources, Business, Psychology, or related field **or** equivalent experience.
• Strong customer service mindset and comfort handling in-person employee questions.
• Strong written communication and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment while maintaining confidentiality.
• Willingness and ability to work an on-site, shift-based schedule including rotating weekends/holidays.

**Preferred Qualifications**

• Internship or 6–12 months experience in HR, employee services, operations support, or customer-facing support.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Exposure to hourly workforce environments (operations, manufacturing, logistics, facilities).
• Experience with case/ticketing systems and/or HRIS (or demonstrated ability to learn quickly).
• Comfort working in controlled-access environments with safety/security requirements.