Income Officer

Income Officer

Location : Chichester

Part time role (18 hours a week)

Salary : Up to FTE £32,700 (£16,817.14 per year)

Would you like to join Hyde as an Income Services Officer?

The Income Services Officer, is key to supporting the prevention and recovery of rent arrears and other debts while helping customers sustain their homes through practical advice, early intervention and effective case management.

What you’ll be doing

Manage rent arrears and other debts across multiple tenure types, including current and former customers

Take ownership of customer accounts, working proactively to prevent arrears and reduce debt

Deliver a high‑quality, customer‑focused service through phone and digital channels

Support customers with money management, rent prioritisation and access to welfare benefits

Process payments, refunds and account requests in line with policies and procedures

Maintain accurate income and case management records, including clear action notes

Work collaboratively with the wider Income team and internal colleagues to support service delivery

Prepare legal documentation, attend court and support eviction processes where required

Help customers access additional financial support, including local authority and charitable funding

Follow safeguarding procedures, escalating concerns and making referrals as appropriate

About you

You’ll bring experience in income collection, rent arrears or customer account management, alongside a supportive and resilient approach when working with customers in challenging circumstances.

Experience in income services, rent arrears, collections or a similar customer‑focused role

Understanding of housing income, welfare benefits and affordability assessments

Experience managing customer accounts and complex casework

Knowledge of legal processes relating to rent arrears and possession (or willingness to learn)

Strong communication skills with the ability to handle sensitive conversations professionally.

Ability to perform effectively in a fast-paced, high-pressure environment, managing competing priorities and maintaining high standards of service delivery.

Why join us?

We own and manage 125,000 homes and are driven by a strong social purpose—creating safe, affordable homes and thriving communities. You’ll be part of a committed Income Services team, where your work will directly support customers to sustain their tenancies while protecting Hyde’s income and services.

Benefits

Excellent pension

Generous holiday allowance

Life assurance

Flexible benefits platform

Career development & learning support

Volunteering days

* Hybrid working

Diversity, inclusion and accessibility

Equity, diversity and inclusion are central to life at Hyde. We’re committed to creating a truly inclusive workplace where everyone feels respected, valued and able to be themselves. Our aim is to have a workforce that reflects the diversity of the customers and communities we serve, ensuring that different perspectives are represented in decision-making, service delivery, and the way we shape our organisation.

As a Disability Confident Employer, we’re happy to provide reasonable adjustments throughout the recruitment process and in the workplace.

Please note: candidates will be required to complete an online psychometric assessment prior to interview. We reserve the right to close this advert early if a suitable candidate is identified.