Intake Representative Lead 3135949 I.Html

Leading a team of Intake Representatives, the full-time hourly Intake Representative Lead will design, implement, and evaluate review processes while providing subject matter expertise for FFS and Long Term Care reviews in a remote setting.

##### Key responsibilities

Oversee and monitor the performance of non-clinical staff, providing input to supervisors regarding employee performance

Assist in the orientation and training of new staff while creating daily training schedules as needed

Respond to customer and provider inquiries, ensuring timely completion of tasks and addressing any complaints or issues

##### Required qualifications

High school diploma or equivalent

4 years of related work experience, including 2 years in healthcare

4 years of direct customer service experience

Intermediate proficiency in MS Office Suite and web-based review workflows

Demonstrated proficiency with medical terminology and coding