IOT Key Account Manager

• Join a powerhouse of brands that connect customers, businesses and communities.
• Bring your boldness and stand out in an organisation that supports you to shine.
• Access to awesome perks like a free mobile and home internet plan!

Bring your ‘you’ to TPG Telecom, and help us build meaningful relationships and support vibrant, connected communities. **We’re better and bolder together.**

TPG Telecom started with a belief that we can make things better for Australians. We believe in the power of meaningful relationships to support vibrant, connected communities where everyone belongs. It’s our why; our reason to exist. Now, we’re proud to be one of Australia’s leading mobile and internet providers. We’re not just redefining telco, we’re changing its course. And you play a role in that. A big one. The opportunities are plenty for those who are ready to accept the challenge.

Could that be you?

**Your opportunity:**

The IOT & MPN Account Manager Role has direct ownership of our top IOT & MPN accounts within the Enterprise and Government team, and is responsible for retaining and growing revenue, and being the chief advocate for your customers.

**You'll make impact by:**

• Building an intimate knowledge of your customers business and identifying every opportunity to provide value to them while maximising TPGs share of wallet.
• Running regular and structured engagement sessions with key customer stakeholders to ensure a high level of satisfaction with TPG and the services we provide.
• Engaging across all levels of your key accounts to understand their priorities and objectives.
• Being the point of escalation for all customer commercial, operational and account management issues.
• Managing commercial engagements such as resigns, product expansion or price changes to minimise any risk of customer impact or churn.
• Develop subject matter expertise in IOT and MPN products and market trends.
• Engaging multiple stakeholders within TPG to navigate complex customer problems or opportunities and ensuring fast and effective resolution.
• Working with other sales and pre-sales resources to deliver successful outcomes.
• Advocating for your customers internally within TPG to ensure a high customer experience and maximum share of wallet.
• Providing market feedback and identifying development opportunities to assist our product and partner teams to drive roadmap and product enhancements
• Achieve key monthly, quarterly and annual revenue objectives within the allocated portfolio
• Working closely with commercial and product teams to identify risks and opportunities within your portfolio and define and execute an effective strategy to address.
• Representing TPG at industry forums and trade association events whenever requested and continually promoting the company and its services via Linkedin or other relevant professional networking platforms and forums.
• Maintain up to date and accurate customer contact, pipeline and any other required information in the Customer Relationship Management (CRM) system, i.e. Salesforce.
• Attend weekly sales team meetings to:
• Review quality and accuracy of Salesforce pipeline
• Review week on week sales activity and key pipeline movements
• Agree kick off and approach to any upcoming tenders and opportunities
• Review status of all active pursuits
• Review short- and long-term Customer relationship quality and key relationship development activities
• Review open customer issues, actively assisting in resolutions and ensuring timely escalation (eg to Sales Leadership) wherever required

**Additional responsibilities include:**

• Keeping track on local competitor activity, reporting any significant developments to the sales team and TPG executives (including Sales, Product, Service etc).
• Co-operating with cross functional leaders within TPG to increase the value the company delivers to all its customers.

**What you’ll bring:**

• 5+ years in account management role within a technology organisation.
• Thorough understanding of business, technology and financial trends in Australia that influence purchasing decisions.
• Highly experienced in using a “business solutions” type approach, utilising TPG’s product and services to identify customer needs and sell into applicable market sectors.
• Ability to proactively identify and create new opportunities within your customer accounts.
• Proven cultivator and ‘closer’ of sales opportunities at the Enterprise organisation level
• Excellent presentation skills.

**What's in it for you?**

• Flexible hybrid way of working (from home and office)
• ‘Stay Connected Mobile’ – Access to a free mobile plan
• ‘Stay Connected NBN’ – Access to a free, high‑speed NBN plan (up to 500 Mbps)
• ‘Your Leave’ - an additional 4 days of leave to be used whenever you like - every year
• Access to TPG Learning Hub platform and internal development opportunities
• Access to Corporate Partner Discounts

**Come join us and build a better future. Apply today.**

*Don’t meet every single requirement? That’s OK! At TPG Telecom, we’re all about creating an accessible workplace where everybody feels safe to bring their authentic self to work - regardless of background. If you think this role is a great fit for you but some of the qualifications don’t align with your experience, we still encourage you to apply - you might just be the perfect candidate for a similar role with us! Learn more about life at TPG Telecom* *here**.*

*TPG Telecom also acknowledges the Gadigal People of the Eora Nation as the Traditional Custodians of lands and waterways where this office can be found in Barangaroo.*

*Our Talent Acquisition Team and Hiring Managers kindly request no unsolicited resumes or approaches from Recruitment Agencies. TPG Telecom is not responsible for any fees related to unsolicited resumes.*

**#LI-Hybrid #LI-LO1**

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