Juris Doctor Customer Service 3139360 I.Html

Seeking a fully remote Juris Doctor with Customer Service experience, the position will manage complex customer inquiries through various communication methods, adhere to established protocols, and collaborate with business partners to enhance project outcomes.

##### Key responsibilities

Respond to complex inquiries from customers and clients via phone, email, and written correspondence

Create, monitor, and update scripting and procedures for claims and correspondence teams

Assist supervisors in resolving issues and monitor the overall health of cases to identify errors and solutions

##### Required qualifications

JD from an accredited US law school or foreign law degree and LLM

Flexible and customer service focused

Strong technical orientation with experience in MS Office Suite, particularly Word, Excel, Access, and Outlook

Ability to manage changing or competing priorities to support business needs

Exceptional planning, organizational skills, and critical thinking abilities