Key Account Manager

The Position

The Key Account Manager, Companion Animal is responsible for delivering sustainable, profitable growth across a portfolio of strategically important accounts within the Australian Animal Health market.

Combining strategic account leadership, commercial acumen and data-driven decision-making, you will develop and execute customer account strategies and Joint Business Plans across key channels including veterinary, e-commerce, retail, wholesalers, buying groups and corporate networks. You will identify growth opportunities, lead customer investment decisions, and translate agreed priorities into effective commercial plans.

This is a commercially accountable customer field-based role where success is measured through customer value creation, market share growth, profitable sales and responsible Gross to Net investment. You will partner closely with internal and external stakeholders to deliver strong business outcomes across assigned national and/or multi-site accounts.

Task and Responsibilities

Strategic customer partnership and stakeholder leadership

FMCG-style account planning and Joint Business Planning

Customer growth modelling and performance ownership

Strategic and tactical promotional planning

Gross to Net and customer investment accountability

Commercial negotiation and contract management

Omnichannel activation and execution excellence

Cross-functional leadership and voice of the customer

Digital, analytical and CRM capability

Compliance, governance and ethical promotion

About Our Future Employee

3-5 years' experience in Key Account Management, Category Management or an equivalent commercial role within Animal Health, FMCG, Consumer Healthcare, Retail or a related industry

Proven capability in account planning, customer growth modelling, negotiation, profitability management, GTN discipline and performance reporting

Strong analytical capability with the ability to convert customer, market and financial data into decisions and executable commercial plans

Experience developing strategic and tactical promotional plans and evaluating their incremental impact and return

Proven ability to lead cross-functional plans and deliver execution excellence across multiple stakeholders

High-quality communication, presentation and influencing skills with senior internal and customer stakeholders

Proficiency with CRM systems and digital communication or virtual engagement tools

Willingness and ability to travel across Australia as required for customer engagement