Key Account Manager

Summary:

We are seeking a highly motivated and experienced Key Account Manager to join our team. The successful candidate will have proven experience in international freight forwarding or customer service in the logistics industry. for managing and developing relationships with our key clients, ensuring their satisfaction and retention. The Key Account Manager will work closely with cross-functional teams to identify opportunities for growth and drive revenue.

Responsibilities:

Develop and maintain strong relationships with key clients

Understand clients' business needs and objectives and provide solutions to meet their requirements

Collaborate with cross-functional teams to ensure client satisfaction and retention

Identify opportunities for growth and upsell products and services to clients

Provide customer reports aligned to their needs and requirements

Immediate response for a resolution to queries, freight bookings/orders an enquiries

Ensure billing is completed in a timely manner and correctly

Stay updated with international shipping regulations, changes to service and trade agreements

Qualifications:

Proven experience as a Key Account Manager or similar role

Strong communication, negotiation, and interpersonal skills

Ability to build and maintain strong relationships with clients

Excellent problem-solving and analytical skills

Ability to work independently and as part of a team

Proficient in Microsoft Office and Cargowise software