KYC Operations Team Lead - Consumer

We’re looking for a KYC Operations Team Lead to join our KYC team in Sao Paulo. This role is a unique opportunity to have an impact onWise’s mission, grow as a lead and help save millions more people money.

Your mission:

As a KYC Operations Team Lead you will oversee the daily operations of a team of KYC Analysts. Your team is responsible for conducting thorough customer due diligence reviews, analyzing various customer and business activities, and ensuring that our KYC records are kept up to date according to our internal policies. The KYC Operations Team Lead is a people lead with a mindset focused on building processes that put our customers first while being aware of the risks surrounding the industry and the wider regulatory environment.

Your Responsabilities:

Team Leadership

Lead by example and drive a customer focused mindset across your team. Promote a culture of ownership and accountability. Build high-performing teams that value knowledge sharing and continuous learning.

People management

Coach and develop a strong team of KYC Analysts. Come up with initiatives to help your team to grow their skills, behaviours, and competencies. Design and manage development plans on identified opportunities. Conducts career map check-ins and makes recommendations for promotions, salary raises, and other decisions.

Operational management

Identify and propose opportunities for process improvements. Collaborate with central functions and other operational teams as needed to increase operational efficiency. Provide guidance and support on complex, high-risk cases and escalations. Be on top of admin related tasks including but not limited to scheduling, training, hiring, interviewing, organizing team activities, and others.

Performance management

Measure team KPIs and ensure performance targets and quality standards are met while maintaining focus on customer experience. Conduct regular one on one coaching sessions, usually on a weekly or biweekly basis. Run team meetings to ensure that your team is kept up to date with the latest information, share best practices and enhance overall team spirit.

Expertise Sharing

Be a subject matter expert in your area with the ability to train and coach your team on operational topics. Maintain a good understanding of our regulatory obligations, internal policies, and applying a risk-based approach to deterring and preventing money laundering and financial crime. Able to perform deep dives, understand root causes of problematic cases and propose solutions to senior leadership.

Planning and execution

Ensure key performance indicators are being met and provide insights to other stakeholders. Take full accountability in delivering your own initiatives and making sure your team is making progress on their goals.

Stakeholder management and communication

Collaborate closely with your stakeholders ensuring clear communication and coordination of actions. You communicate mindfully and professionally while  choosing the right formats and platforms to convey your message to a wider audience in a timely manner. Your initiatives and reports are well documented and  it has a clear scope that includes potential impact in different areas.

Must Haves

Excellent verbal and written English skills (additional language skills are a plus) with the ability to clearly articulate your thoughts.

A minimum of 2+ years of experience in Operations (preferably in CDD/EDD/AML or Risk Assessment domain).

Good understanding of the regulatory framework surrounding KYC/AML.

High ability on Looker, Superset, Google Sheets are a strong competitive advantage

You have excellent communication and interpersonal skills, strong organisational skills, great time management, and ability to work in a fast paced and high pressure environment.

Ability to multi-task and take responsibility in challenging situations;

You are capable of identifying gaps in policies and processes and providing detailed feedback, including examples when possible, through the established communication channels.

Proven track record of taking individual ownership and responsibilities as well as being a great team-player

Nice to have:

1-2 years experience of leading small to medium sized teams

Education: Bachelor’s degree in Finance, Business Administration, Law, or related field.

Certifications: ICA, CAMS, or equivalent certification (EDD/AML focused).

Heads Up on Resumes: Please submit your resume in English. We want to be sure we give everyone's application a fair review! Resumes in Portuguese will not be consider.

Compensation: Salary for this role is 10.900 BRL  gross per month

This is a hybrid position located in Sao Paulo, Brazil, and not fully remote (minimum 3 days at office). You must be able to commute to the office or open to relocation

🚀 RSU’s in a rapidly growing company

💻 Flexible working model

💪 An annual self-development budget

🩺 Health and dental allowance for you and your dependents

💝 Company-paid: Life Insurance, and an EAP program

☀️ Paid time off: 30 days vacation + 3 “Me” days + 1 volunteer day, annually

🏝️ A paid 6-week sabbatical leave after four years

👶🏼 18-weeks of paid parental leave, after a year with us and child care assistance

🚌 Transportation vouchers

🍕 Food (730 BRL per month) and meal (1,188 BRL per month) vouchers

🏋️ TotalPass access to 3,500 gyms and studios throughout Brazil

Click here to learn more about the benefits that we offer at Wise

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.

Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

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