Lead Change Management Specialist

**Company Description**

Domino’s Pizza, which began in 1960 as a single store location in Ypsilanti, MI, has had a lot to celebrate lately: we’re a reshaped, reenergized brand of honesty, transparency and accountability – not to mention, great food! In the rise to becoming a true technology leader, the brand is now consistently one of the top five companies in online transactions and 65% of our sales in the U.S. are taken through digital channels. The brand continues to ‘deliver the dream’ to local business owners, 90% of which started as delivery drivers and pizza makers in our stores. That’s just the tip of the iceberg…or as we might say, one “slice” of the pie! If this sounds like a brand you’d like to be a part of, consider joining our team!

**Job Description**

Leads end-to-end change strategy and activation planning for field-based initiatives. Ensures new projects, packaging changes, system/process enhancements and more are implemented with clarity, consistency, and minimal disruption to Centers, Franchisees, Stores and Field Teams. Provide direct support and coaching to all levels of managers as they help direct reports through enablement and future changes that impact the organization. Support project teams in integrating change management activities into current and new project plans. Execute and/or support change management initiatives applying sound organization development methods and advise on complex initiatives/realignments. Partners closely with Training, Operations, Continuous Improvement, Product, and Field Leadership to ensure seamless adoption across the system.

**Main Responsibilities**

• Lead enterprise change strategy to enable smooth transition from current state to future state across initiatives, including new products, packaging, distribution, systems, and process changes.
• Integrate and coordinate cross-functional project workstreams to ensure clear impact visibility across DPZ systems, field operations, and franchisees.
• Establish and apply a structured change management framework for enterprise-wide initiatives, including defined stage gates, readiness criteria, and adoption standards.
• Conduct impact and readiness assessments to identify operational, financial, and system implications across field teams and franchisees.
• Define adoption and success metrics; monitor implementation progress and maturity to ensure outcomes align to business case objectives.
• Define communication strategy, key messaging, stakeholder timing, and escalation pathways; partner with Training and Communications teams for execution.
• Develop structured change artifacts (activation plans, sponsor alignment plans, resistance mitigation strategies, and training alignment briefs) to ensure cohesive execution.
• Partner with Training to ensure learning solutions align to the defined change strategy and adoption risks.
• Lead post-implementation reviews and lifecycle reflections to drive continuous improvement.
• Provide executive visibility into change readiness, risks, and adoption performance.

**Qualifications**

• Bachelor’s degree in business, Engineering, Operations, Supply Chain or related field
• Minimum 5 years of change-management experience
• Minimum 2 years of digital/technical change management experience
• Experience with change management tools and methods including risk management, strategic planning, and change management
• Strong interpersonal, organizational, presentation, communication and critical thinking skills
• Demonstrates ability to build mutually productive relationships and interact with senior management and key partner groups
• Ability to interpret business problems and develop solutions while understanding the broad impact of those solutions
• Operate well under pressure and adapt quickly to change
• Demonstrated ability to be solution-oriented
• Balance multiple demands, address shifting priorities, and champion change
• Successfully manage customer relationships when there are competing priorities

**Additional Information**

Benefits

• Paid Holidays and Vacation
• Medical, Dental & Vision benefits that start on the first day of employment
• No-cost mental health support for employee and dependents
• Childcare tuition discounts
• No-cost fitness, nutrition, and wellness programs
• Fertility benefits
• Adoption assistance
• 401k matching contributions
• 15% off the purchase price of stock
• Company bonus