Level 1 Support Engineer
Job Description
About Us
At Lancom Technology, we partner with our customers to deliver smart, reliable technology solutions that help their businesses thrive.
We're a modern technology consultancy and Managed Services Provider with expertise across cloud, security, managed services, and application development. Our success is built on strong customer relationships, technical excellence, and a commitment to continuous improvement.
Our Values
Our values guide how we work with our customers and each other:
Be Curious – Explore new possibilities and seek better ways to solve problems.
Humbly Confident – Bring your expertise while remaining open to learning and helping others.
Continuous Learning – Embrace challenges and continuously develop your knowledge and skills.
The Opportunity
We're seeking a Level 1 Systems Engineer you'll provide remote and occasional onsite support to a diverse range of business customers. You'll diagnose and resolve technical issues, assist users with day-to-day IT challenges, and ensure an exceptional customer experience.
This role suits someone who enjoys interacting with clients, can explain technical concepts clearly, and takes pride in providing friendly, professional support.
Key responsibilities
Providing first‑line IT support via phone, email, tickets, and on‑site visits
Troubleshooting desktop, hardware, software, networking, and user issues
Supporting Microsoft 365 / Office 365 environments (users, mailboxes, permissions)
Setting up new users, laptops, desktops, and peripherals
Accurately logging and tracking time and work in ConnectWise
Knowing when to resolve issues independently and when to escalate
Participating in client meetings, reviews, and on‑site support as required
Working collaboratively with the wider service delivery and engineering teams
What you'll Bring
Experience in a Managed Services or fast‑paced IT support environment
Hands‑on experience with Microsoft / Office 365
Strong communication skills and a genuine enjoyment of working with clients
Ability to explain technical issues in plain English
Good time management and attention to detail
A proactive mindset and willingness to learn
Relevant IT qualification or working towards certifications (e.g. Microsoft, Azure, AWS)
Why Lancom?
Hybrid working with a mix of working from home and a client site.
Southern Cross Health Insurance.
Ongoing investment in professional development and certifications.
Strong culture and supportive leadership team.
* Career growth and development
Applicants must have New Zealand residency or a valid New Zealand work visa.
This Christchurch based role will include occasional customer on-site engagement as required.
If you’re passionate about IT, enjoy helping people, and want to build your career in a collaborative MSP environment, we’d love to hear from you.
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