Level 3 IT Engineer

Accredited employerRemoteFull-timePosted 1 month ago

Job Description

HEB Construction is a dynamic and innovative leader in the construction of New Zealand's infrastructure. We are involved with a variety of projects from road construction and maintenance through to earthworks, drainage, marine works, and major projects of national significance.

We are seeking an experienced Level 3 IT Engineer to join our Auckland-based IT team in a full-time, permanent capacity.

In this role, you will provide senior technical support across HEB's Microsoft 365, networking, endpoint, and infrastructure environments. You will act as an escalation point for complex issues, support technology projects, mentor other Helpdesk team members, and help drive continuous improvement across our IT services.

### You will bring the following experience and technical capability:

4+ years' experience in IT operations, infrastructure, or technical support

Experience in a Systems Engineer, Systems Administrator, or similar role

Strong knowledge of Windows 10/11 and end-user devices

Experience supporting Microsoft 365 services

Knowledge of Microsoft Entra ID and identity management

Experience with Intune and modern endpoint management

Networking and troubleshooting experience across Wi-Fi, VPN, and remote access

Knowledge of Aruba networking solutions is desirable

Experience with PowerShell, scripting, or automation

Strong root cause analysis and problem-solving skills

Experience delivering upgrades, migrations, or improvement initiatives

Relevant tertiary qualifications and Microsoft, Azure, ITIL, networking, or security certifications will be advantageous.

### Key responsibilities:

Provide Level 3 support and technical escalation

Responsible for techinal support and leadership for level 1 and level 2 helpdesk

Support Microsoft 365, endpoints, networks, and infrastructure

Mentor and coach Helpdesk team members

Lead technical upgrades and improvement projects

Maintain documentation and knowledge articles

Develop automation and process improvements

Work with vendors to resolve complex issues

Participate in an after-hours on-call roster

### As well as the following attributes and competencies:

Strong troubleshooting and analytical skills

Excellent communication skills

Customer-focused and solutions-oriented

Able to work independently and collaboratively

Strong planning and organisational skills

Proactive and continuous improvement mindset

High attention to detail

Professional and ethical approach

* Strong relationship-building skills

### What we offer

We offer a number of benefits including giving you an extra day off each year to celebrate your birthday, discounted health insurance, free life insurance cover, fresh fruit at our offices, and a range of wellbeing initiatives. Our team works collaboratively across different portfolios and business areas, and we have a culture that embraces diversity and inclusion where everyone feels valued and supported.

We like to say working at HEB is more than just a job, it's a career.

If this sounds like you, apply now!

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HEB Construction

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