Manager I, Brokerage

Job Title

Manager I, Brokerage

Department

Supply Chain

Country

United States of America

State/Province

Michigan

City

Troy

Full/Part Time

Full time

Job Summary

Under general direction, the Manager I, Brokerage - Enterprise leads a corporate‑based team of Capacity Procurement &/or Customer Experience Representatives responsible for executing transportation brokerage operations in support of large, enterprise‑level customers. The incumbent drives consistent operational performance by overseeing daily workflow execution, ensuring adherence to processes and service standards, managing capacity coverage, and developing front line talent. This role partners with leadership to support customer objectives and contributes to branch metrics and performance discussions while fostering a reliable, efficient, and high‑quality execution experience.

Job Description

Key Responsibilities

- Execute the growth focused activities as directed by management to realize and capture market potential.

- Strategize customer base and market trends to establish desk-level goals for the team.

- Assist in the development of the team strategy through providing input on key performance indicators (KPIs) and budget considerations to meet and exceed branch and business unit goals for profitability.

- Manage risk and maintain financial integrity in all business matters.

- Lead talent identification, development, performance, and overall management efforts to promote customer and operational success.

- Promote customer success by ensuring that an excellent experience is provided and personnel are proactively identifying inefficiencies to increase stakeholder satisfaction and operational efficiency; provide desk coverage to support business continuity when primary representative is absent.

- Compile data and support monthly and/or quarterly business reviews with internal and external stakeholders to ensure optimal experience and profitable growth.

- Participate in strategy processes to ensure freight volume meets or exceeds goals and volume commitments by maintaining award compliance, identifying growth opportunities, creating plans for forecasted needs, and resolving any deviation to increase stakeholder satisfaction and operational efficiency.

- Monitor trailing equipment for proper utilization and adherence to guidelines.

Qualifications

Minimum Qualifications

High School Diploma or GED with 2 years in Transportation/Logistics and/or military equivalent or suitable combination of education, experience, and training AND/OR demonstration of the following skills and abilities through education, certifications, military, or other experiences:

- Knowledge of finance and accounting practices, financial analysis, and reporting.

- Ability to encourage, motivate, and guide individuals or teams in learning and improving effectiveness.

- Ability to accurately analyze situations and reach productive decisions based on informed judgment.

- Ability to develop and track challenging goals that support business strategies.

- Ability to form, develop, and manage effective teams.

- Ability to utilize assigned resources and leverage resources (individuals or teams) to achieve or exceed planned outcomes.

- Ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.

- Knowledge and ability to establish and maintain relationships with clients, vendors, and peers.

- Ability to manage multiple priorities.

- Ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

- Ability to apply organizational acumen to identify and maintain focus on key success factors for the organization.

Preferred Qualifications

Bachelor's Degree in Supply Chain Management, Logistics Management, or related field with 2 years of experience in transportation/logistics and/or military equivalent

This position is not eligible for employment-based sponsorship.

Compensation

Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate.  This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans, as applicable and in effect from time to time.

Benefits

The Company offers the following benefits for full-time positions, subject to applicable eligibility requirements, as may be in effect from time to time: medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short-term and long-term disability coverage, paid time off commensurate with tenure (includes vacation and sick time), six weeks of paid maternity leave along with two weeks of paid parental leave, and six paid holidays annually.

Education

Bachelors: Logistics Management, Bachelors: Supply Chain Management, GED (Required), High School (Required)

Work Experience

Transportation/Logistics

Certifications

Job Opening ID

00651163 Manager I, Brokerage (Open)

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Both J.B. Hunt Transport, Inc. and Hunt Mexicana S.A. de C.V. are equal employment opportunity employers without regard to any characteristic protected under applicable law, including veterans and disability.