Market Operations Specialist - New Accounts

Robinhood is changing the way America invests. We believe our financial system should work for everyone and not just a few. We offer commission-free trading for stocks, ETFs, options, and cryptocurrencies—all in one, user-friendly platform. Since our public launch in 2015, we’ve enabled millions of people to participate in the markets, cementing us as the fastest-growing brokerage ever.

About the Role

Robinhood is seeking a leader for its New Accounts team. You’ll be responsible for supervising our account analyst team, opening new accounts, and performing general account maintenance duties. You’ll be responsible for ensuring service levels are met and for maintaining our processes and guidelines for opening new accounts. This is a unique opportunity to pilot one of the most important and efficient pillars of Robinhood’s business.

As our New Accounts Specialist you will

• Lead a team responsible for reviewing new accounts
• Approve new accounts
• Activate and deactivate accounts
• Analyze metrics to ensure we’re hitting key benchmarks
• Ensure our training programs remain effective
• Keep documentation up to date with new account opening procedures
• Adhere to regulatory requirements

Some things we consider critical to being our New Accounts Specialist

• Bachelor’s Degree or equivalent work experience
• 2+ years working in a brokerage operation
• Series 7 & 24 or ability to attain within 3 months
• Excellent interpersonal skills
• Self-starter with the ability to work independently
• Ability to adapt to a changing environment