Medical Information Customer Experience Specialist with Dutch – Surrey

Medical Information Customer Experience Specialist with Dutch – Surrey

Atrium is recruiting for a Medical Information Customer Experience Specialist with fluent Dutch to join a leading global pharmaceutical organisation. This is an excellent opportunity for candidates with a Life Sciences or Healthcare background who are passionate about customer experience and supporting healthcare professionals, patients and caregivers. This is a PAYE 6mths role, 37hrs per week, onsite work 50%

Respond to medical and product enquiries via phone, email, webforms and live chat

Research and provide accurate medical information using approved resources

Deliver a high-quality customer experience in both Dutch and English

Accurately document enquiries and responses in line with regulatory requirements

Identify and report adverse events and product quality complaints

Support continuous improvement initiatives and wider Medical Information activities

Collaborate with international colleagues to ensure a consistent customer experience

Essential:

Native-level Dutch (C2) and fluent English

Degree in Pharmacy, Pharmacology, Biomedical Science, Life Sciences, Nursing, Healthcare or a related discipline

Strong communication and customer service skills

Ability to understand and communicate scientific information clearly

Strong attention to detail and documentation skills

Desirable: Experience in processing Medical Information. Pharmacovigilance or Drug Safety knowledge.

Desirable: Any experience in the Pharmaceutical or Biotechnology or Medical Devices industries

* Previous experience supporting Healthcare Professionals, Patients or Caregivers

Click Apply now/Contact Lianne to be considered for the Medical Information Customer Experience Specialist with Dutch – Surrey role