Medical Receptionist (Casual)

Casual Medical Receptionist | White Cross Aranui, Christchurch

Do you enjoy helping people and creating a positive first impression?

Are you organised, adaptable, and comfortable working in a diverse and dynamic environment?

If you answered yes, we'd love to hear from you! We are seeking a friendly and motivated Casual Medical Receptionist to join our team at White Cross Aranui in Christchurch, providing reception and administrative support as required.

About White Cross Aranui

White Cross Aranui provides urgent care services to support the health and wellbeing of our local community. As part of Tāmaki Health, one of New Zealand's largest independent primary healthcare providers, we are committed to delivering accessible, high-quality healthcare to the communities we serve.

Working Hours

This is a casual position, with hours available as required to cover staff leave, support the team, and meet operational needs.

Flexibility and availability to work across a range of shifts will be important, including evenings and weekends as required.

About the Position

As a Casual Medical Receptionist, you will play an important role in the day-to-day running of the clinic. Reporting to the Clinic Manager, you will be the first point of contact for patients and visitors, helping create a welcoming and professional experience while supporting the smooth delivery of reception services.

Key Responsibilities

Creating a welcoming and positive experience for all patients and visitors

Answering telephone calls and scheduling appointments

Responding to patient enquiries and account queries

Registering patients, recording information, and maintaining accurate patient records

Processing invoices and EFTPOS transactions

Supporting general reception and administrative functions as required

Working collaboratively with clinical and administrative teams to support the smooth running of the clinic

Equitable access: Help every patient get the care they need, especially those facing barriers such as language, cost, disability or unfamiliarity with the health system, by offering help with forms, arranging interpreters and explaining fees clearly.

Continuing professional development in cultural safety, bias and health equity.

Ideally You Will Have:

Previous medical reception experience is preferred but not essential

Proven customer service experience

Strong attention to detail and accuracy

Excellent verbal and written communication skills

Good computer literacy and the ability to learn new systems

The ability to remain calm, organised, and adaptable in a fast-paced environment

A positive, professional, and team-focused approach

Flexibility to work casual shifts as required

A commitment to culturally safe, respectful care for Māori, Pacific peoples and all communities, with a willingness to learn te reo Māori greetings and tikanga (training provided)

Why Join Us?

Be part of a supportive and collaborative healthcare team

Gain valuable experience in a busy medical environment

Make a meaningful difference in your local community

Enjoy the flexibility of casual work while supporting essential healthcare services

Our Commitment to Inclusion

We are committed to fostering a diverse, inclusive, and equitable workplace where everyone feels valued and respected. We acknowledge our obligations under Te Tiriti o Waitangi and are committed to supporting equitable outcomes for Māori, respecting Te Ao Māori, and creating a culturally safe environment. We welcome applications from Māori, Pacific peoples, and people from the diverse communities we serve, regardless of their background, culture, identity, or ability.

How to Apply

Please click Apply and complete the registration process through our careers portal. We look forward to hearing from you!