Medical Receptionist
Job Description
About the role
As one of the first points of contact for patients, you will play an essential role in creating a welcoming, professional, and caring experience from the moment they contact or visit the practice. This is a full-time position (38 hours per week) working Monday to Friday. Operating hours are 6:30am to 6:00pm, with rostered shifts within these hours. There is occasional overtime when required.
Key responsibilities
Welcoming patients and visitors with warmth and professionalism
Providing exceptional customer service
Booking, confirming and managing patient appointments and procedures
Preparing patient admission and discharge documentation
Managing patient records and medical data entry
Processing Medicare, Private Health Fund and patient payments
Liaising with specialists, GPs, hospitals, insurers, government agencies and health funds
Managing email correspondence, filing and general administrative duties
Ensuring strict patient confidentiality and maintaining accurate records
Answering a high volume of telephone enquiries and scheduling appointments
Maintain a clean and organized reception
Follow practice policies and procedures, contributing to continuous improvement
About you
Minimum of 1 year experience as a Medical Receptionist within a medical practice or specialist clinic
Excellent customer service and communication skills
A professional, friendly and compassionate approach to patient care
Strong written and verbal English communication skills
Knowledge of medical terminology, Medicare and Private Health Funds
Experience using medical practice software
Accurate typing and data entry skills with excellent attention to detail
The ability to multitask and manage competing priorities in a busy environment
Strong organisational and time management skills
A proactive and positive attitude and the ability to work both independently and within a team
About us
The Centre for Digestive Diseases (CDD) is a private day procedure hospital and specialist medical practice located in Five Dock. We are internationally recognised for our innovative research, advanced technology and pioneering treatments in the diagnosis and management of gastrointestinal conditions. Our reputation has been built on clinical excellence, exceptional patient care and a collaborative team culture.
Benefits
Stable full-time Monday to Friday employment
A supportive and collaborative team environment
The opportunity to work with leading specialists in gastroenterology
Modern facilities and advanced medical technology
Ongoing learning and professional development
A rewarding role where exceptional patient care is at the heart of everything we do
* Easy access to public transport buses
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