Mobile Phone & Laptop Repair Technician

Job Description: Mobile Phone & Computer Technician

The Mobile Phone & Computer Technician is responsible for the installation, configuration, and maintenance of hardware and

software components to ensure their usability. They troubleshoot hardware and software issues,

ensuring that electrical safety standards are met. Additionally, they repair or replace damaged

hardware and upgrade the entire system to enable compatible software on all computers and

Mobiles. Installing and upgrading anti-virus software is also part of their responsibilities to ensure

security at the user level. The Technician performs tests and evaluations of new software and

hardware, providing support to users and acting as the first point of contact for error reporting. They

establish good relationships with all departments and colleagues, customers and ensuring effective

communication. Daily backup operations and management of technical documentation are essential

tasks within this role.

Requirements

To be considered for the position of Mobile Phone & Computer Technician, candidates should possess the following

• qualifications:
•  Must have at least 2+ years of experience in Customer services/IT environment/retail/trade
• or relevant.
•  Must have good knowledge of Mobile or Laptop repairing (on job training will be provided to
• sharp skills).
•  Must be Drug free or Alcohol addiction free.
•  Flexible to work/travel in our Auckland stores when required (Travel cost
• will be covered).
•  Built good relationship with suppliers in order to maintain IT hardware stock & accessories
• stock accordingly.
•  Excellent written and verbal communication skills to effectively communicate technical
• information
•  Good interpersonal skills to establish and maintain positive working relationships.
•  Proficiency in database programming and software installation.
•  Strong attention to detail to ensure accurate implementation and troubleshooting.
•  Good problem-solving skills to address issues effectively and efficient.
• Pay: $25.00 – $30.00 per hour
• Work Location: In person