Mobile Technical Support Specialist

Employment Type

• Permanent
• Closing Date
• 15 Oct 2026 11:59pm
• Job Title
• Mobile Technical Support Specialist
• Job Summary
• Job Description
• Join our supportive Technical Support team, and help customers get the most from their mobile and unified communications (UC) services.
• You’ll be supported to build your technical knowledge while resolving enquiries, coordinating requests and delivering a helpful, reliable customer experience.
• This is a great opportunity to grow your career in customer service and technology.
• You don’t need to know everything from day one—we value curiosity, clear communication and a willingness to learn.
• PLEASE NOTE : This role is for a fixed term of 12 months.

What you’ll do

• Respond to customer enquiries about mobile and Unified Communications products by phone, email and approved digital channels.
• Record and manage enquiries, incidents and requests in the service management system.
• Use work instructions to identify issues, provide first-level support and escalate when needed.
• Keep customers informed with clear, accurate and timely updates.
• Maintain device, SIM and service records

What you’ll bring

This role requires Baseline Security Clearance; NV1 clearance is preferred.

We’re looking for someone who

- Has customer service experience supporting mobile phones, or from an IT service desk, contact centre, or a retail or a customer-focused setting.

- Communicates clearly and enjoys helping people solve problems.

- Is organised, dependable and comfortable learning new systems and processes.

- Works well with others and takes ownership of tasks through to resolution.

- Holds a Baseline security clearance. An NV1 security clearance is preferred.

And helpful, but not essential

- An ICT qualification or certification.

- ITIL certification or a basic understanding of ITIL.