Night Porter

Job Ref: SHE1709

Branch: Sheen Falls Lodge

Location: Kenmare

Contract type: Permanent

Hours: Full Time

Shift pattern: 11PM - 8AM

Hours per week: 40

Posted date: 02/11/2026

Closing date: 02/12/2026

At Sheen Falls Lodge, exceptional hospitality continues throughout the night. We are seeking an experienced, attentive and dependable Night Porter to join our Front Office team, helping to create a welcoming, peaceful and secure environment for our guests.

This role will suit a hospitality professional who takes pride in thoughtful service, immaculate presentation and attention to detail. You will anticipate guests’ needs, respond calmly to unexpected situations and help ensure a seamless transition between evening and morning operations.

### Your Role

Working closely with the Front Office team and Duty Manager, you will care for our guests and the property overnight, consistently delivering the standards expected of a luxury hotel.

### Key Responsibilities

Provide a warm, professional and discreet service, responding promptly to guest requests and anticipating individual needs.

Support overnight Reception operations, answering telephone calls and enquiries accurately and courteously.

Assist with late arrivals, early departures and luggage requirements in accordance with hotel procedures.

Serve overnight food and beverages in line with hotel service, hygiene and presentation standards.

Maintain the cleanliness and presentation of public areas, completing scheduled overnight cleaning with minimal disturbance to guests.

Carry out and record regular security and fire safety checks, monitoring access and reporting concerns promptly.

Remain familiar with emergency procedures, evacuation arrangements and designated responsibilities; respond within your training and escalate appropriately.

Handle guest concerns and unexpected incidents calmly and professionally, seeking assistance from the Duty Manager when required.

Protect guest privacy and handle guest information, keys and hotel property securely.

Record incidents, outstanding requests and maintenance issues, providing a clear handover to the morning team.

Use initiative, prioritise tasks effectively and work collaboratively to maintain consistent service throughout the night.

Applicants must demonstrate the following in their application

A minimum of two years’ experience in a Night Porter or comparable overnight hotel role within a luxury four-star or five-star hotel.

Proven experience delivering attentive, professional guest service.

Excellent proven spoken and written English.

Strong interpersonal skills, sound judgement and the ability to remain calm.

The ability to work independently, manage competing priorities and maintain close attention to detail.

Availability to work overnight shifts, including weekends and public holidays, in line with the roster.

A full, clean EU driving licence.

Existing permission to live and work in Ireland without restriction.

Sheen Falls Lodge and Ring of Kerry Golf is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Please note, we are only accepting applications from persons who have the permission/ right to live and work without restriction in Ireland.

### Employee benefits

Competitive salary

Meals on duty provided

Employee parking provided

Full training provided

Uniforms provided

Employee discounts, including at our sister properties in Cork, Dublin, and Wicklow

Employee recognition awards and appreciation days

Free golf at Ring of Kerry Golf Club

Employee gym provided

Cycle to work Scheme

Work anniversary acknowledgement and reward

Employee birthday celebrations reward

Employee referral bonus

Work With The Best

We pride ourselves on being a diverse team of professional, passionate and caring individuals, with our guests at the heart of everything we do.

Sheen Falls Lodge is a 2 Michelin Keys and is part of Relais Chateaux, which includes some of the world's finest hoteliers, chefs and restaurants that have set the standard for hospitality excellence. Clear opportunities for progression are a priority for us, too.

If you cannot see a role that is suitable for you at the moment but feel you would make a great addition to the team, please don't hesitate to get in touch. Click here to send in your CV and we'll keep you in mind for when any appropriate opportunities arise.