Operations Analyst - Canada Payment Operations

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description

Canada Banking Operations supports a variety of Treasury management solutions including Payment processing, Cheque Clearing and Deposit services, Commercial Card processing, FX Operations, Investigations, and Client Account Management, servicing our large Corporate, Commercial, and Business Banking clients.

This is a rotational role within Canada Payment Operations where the successful candidate will learn and be trained to support functions across multiple teams. The Operations Analyst will be required to execute tasks and functions assigned to the highest standards to support the day-to-day operational business objectives, serve our corporate clients and manage risks appropriately. Candidate must be flexible to shift rotation.

Responsibilities

Production support activities including data entry and verification functions

Support Continuous Link Settlement (CLS) process during the processing window

Monthly input of capacity metrics for reporting

Liaise with other departments as applicable to support day to day functions

Ensure all monthly status logs are updated and accurate

Execute other control related duties/functions as assigned to department

Actively support efforts that strive for continued Operational Excellence within the organization

Support end user and performance acceptance testing as applicable

Repair, verify/authorize and release electronic payments on both Global Bulk

Payment System & GBS- Global banking System

Repair, verify/authorize and release Corbank fee on Global Investigation (GIN)

Process manual payments/ accounting entries

Process Electronic Funds Transfer (EFT) files

Monitoring daily workflow within the team, making adjustments as necessary

Review and respond to investigations for same day wires and other queries ensuring timelines and client expectations are met

Monitor payment queues to ensure all items are processed timely and cleared by end of processing day

Drive process improvements to increase efficiency and timeliness metrics

Process Exotic Currency payments

Maintain records per retention policy

Handle other payment process-related duties/functions as assigned including

Data Entry into various systems supported

Requirements

Three to five years of experience within Operations environment with a financial institution

Post-secondary education or equivalent experience > 5 years

Knowledge of payment processes and Canadian clearing systems/rules an asset

Ability to execute tasks assigned with exceptional quality and accuracy

Proficiency with Excel, Word, and keyboarding skills; knowledge of Visio would be an asset

Excellent communication and problem-solving skills

Demonstrated initiative and the ability to work with minimal supervision

Ability to write procedures and desktop job aids

Ability to multi-task and identify root cause of payment failures or errors

Strong accounting skills

Team player with strong people and customer service skills

Experience working on projects and initiatives, supporting requirement discussions, testing preparation & execution and deployment activities

Ability to meet established deadlines in a fast-paced environment

Willingness to learn and take on new tasks, as required

Availability to work shifts, statutory holidays, and weekends, as required

Skills

Process/Operational Excellence,

Improvement and Execution

Project/Program Planning & Execution

Reconcilement

Regulatory Reporting

Research and Adjustments

Operational Risk/Business Controls

Process Design and Development

What Bank of America Offers

Bank of America embodies a culture that extends from how we think, to how we behave, and to how we measure performance. By achieving excellence - in everything we do, every time we do it - we deliver the full value of Bank of America for our clients, our shareholders and our employees.

Bank of America places a high value on talent and on maintaining a culture defined by meritocracy. For these reasons, it is deeply committed to professional development, opportunity and accountability at all levels of the organization.

Bank of America is an Equal Opportunity Employer

Bank of America encourages applications from all qualified individuals. Applicants with disabilities may notify us of any accommodations needed to support your participation in the recruitment process. We wish to thank all applicants for their interest and effort in applying. Please be aware that only candidates selected for interviews will be contacted for this position.

Shift:

Hours Per Week:

37.5