Operations Co-ordinator

About the role

This is a unique and multifaceted role that offers the successful candidate the opportunity to be at the heart of business operations. Based in Auckland, you will work closely with the management team. Regular travel predominantly within the Auckland area will be required to provide operational support and build your understanding of systems and culture.

Key responsibilities

Monitor day-to-day coach operations, ensuring services run safely, on time, and in compliance with NZ Land Transport regulations.

Monitor vehicle availability, scheduling, and driver rostering to maximise fleet utilisation.

Liaise with drivers, maintenance teams, and subcontractors to resolve any day-to-day operational issues as they arise.

Maintain accurate records of vehicle usage, incident reports, and compliance documentation.

Manage the dispatch function, troubleshooting in the yard, and pre-empt any delays.

Serve as a point of contact for drivers while they are on the road, providing support and guidance and relevant updates.

Monitor trip progress and respond proactively to delays, breakdowns, or changes.

Prepare accurate and competitive quotes for charter, private hire, corporate, and group travel enquiries.

Manage the full booking lifecycle from initial enquiry through to post-trip follow-up.

Build relationships with regular clients, travel agents, tourism operators, and event organisers.

About you

Proven experience in passenger transport, logistics, travel, or a related operations environment is preferred.

Strong organisational and time management skills with the ability to manage competing priorities.

Excellent communication and interpersonal skills, both written and verbal.

Experience in a customer-facing role with a professional and solution-focused approach.

Proficiency with booking systems, Microsoft Office, and general computer applications.

A valid New Zealand driver's licence with class 2 & 4 plus p endorsement preferable.

Willingness and ability to travel regularly – this will be on an as required basis.

Early morning, evening, weekend, or public holiday work depending on operational requirements.

Previous experience in coach, bus, or charter operations (desirable).

Knowledge of NZ Land Transport and NZTA compliance requirements (desirable).

About us

We are a growing New Zealand coach and charter company, currently operating out of Auckland and Christchurch with a strong reputation for safe, reliable, and professional passenger transport services across New Zealand. As we look to expand our operations, we are seeking a dynamic and driven individual to join our team in a pivotal role that will support our existing Operations and help shape the future of our business.