Operations Manager - PCAS

Working collaboratively with our service

teams, taking responsibility for ensuring service operations run effectively

and efficiently and in accordance with defined standards and frameworks.

Resolve issues when they arise quickly

and effectively minimising impact on services.

Be accountable for achieving contractual

KPIs, quality compliance and financial performance.

To work closely with the to contribute

towards the identification of growth opportunities for PCS through researching,

analysing and interpreting the PCS operating environment and make

recommendations for delivering services within and outside of Sheffield.

Be responsible for the day-to-day

implementation, development and maintenance of robust operational and

information systems that support service delivery.

Maintain compliance with Care Quality

Commission regulations where relevant.

Contribute to and deliver effective

tender responses, proposals, reports, presentations to support business growth

and service reporting with the support of the wider PCS Team

Play a key role in turning a successful

bid into an effective service by supporting the operations and compliance leads

in operational aspects of product/service mobilisation.

Work closely with the Clinical lead to

ensure our services are clinically effective and safe; using their expertise to

advise and guide you in decision making.

Contribute to effective tender

responses, proposals, reports, presentations, etc., to support business growth

and service reporting.

Ensure compliments, comments, concerns

and complaints for the directorate are properly logged and manage their flow

through the relevant process. Investigate complaints as directed by the

clinical quality manager.

Implement business continuity

arrangements to ensure PCS responds, in the event of serious/major incident(s),

to demands of the city-wide urgent care system.

Be responsible for drafting and managing

processes and procedures within the directorate, ensuring consistency and

appropriacy.

This is not an exhaustive list of duties

and responsibilities. You may be required to undertake other duties which fall

within the grading of the post, as directed by the line manager.

Disability Confident Employer and Reasonable

Adjustments

PCS is a Disability Confident employer committed to a

supportive and inclusive workplace. We welcome applications from people of all

backgrounds. If you need reasonable adjustments or additional support during

the recruitment process, please let us know when you apply.

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you. We encourage you to use your own words to describe your experience,

achievements, and motivation. Whilst AI tools may be used to help structure or

proofread your application, the content must be an authentic reflection of your

own knowledge and experience with applications that include unedited

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instructions, automatically declined.