Operations Manager

In this role, your key responsibilities will include providing operational leadership within the Care Group, supporting the effective day-to-day delivery of services and acting on behalf of the Operations or Service Manager when required. The role is responsible for resolving operational pressures affecting capacity, patient flow, safety and experience, while working collaboratively with clinical and nursing teams to deliver national and local performance standards, including Referral to Treatment, cancer and emergency care targets.The postholder leads service improvement and change initiatives, using performance and activity data to align capacity with demand, improve data quality and streamline processes. They work closely with colleagues and stakeholders across the Trust, identify emerging risks relating to staffing, capacity, complaints and service delivery, and develop practical solutions. The role also includes monitoring delegated budgets, contracts and the accurate recording of patient activity, alongside responsibility for the Care Groups working environment, estates matters and health and safety.

As a line manager, the Operations Manager leads, develops and supports staff through effective recruitment, appraisal, performance management and attendance management. The postholder must communicate effectively, manage competing priorities and deliver objectives within tight deadlines, while demonstrating strong leadership, negotiation, analytical and problem-solving skills. They are also expected to deputise for the Service Manager and provide senior operational cover when required.