Job Description
Band 3 PALS Officer required 37.5 hours per week
An exciting opportunity has arisen within our Patient Advice and Liaison Services (PALS) Team.
Using empathy and compassion and, in accordance with data protection and confidentiality regulations, you will provide a frontline problem-solving and signposting service for patients, carers and visitors to the Trust, sometimes facing challenging discussions. You will be able listen to concerns raised and act quickly, liaising with Trust staff to find local resolution where possible, thus avoiding escalation to a formal complaint.
Excellent communication and customer service skills are required.
For more information, please contact Freya Meikle, Complaints and PALS Manager [email protected]
UK Home Office register
Available in 2 Locations
More from James Paget University Hospitals NHS Foundation Trust
Visa Sponsorship Data
AI Resume Tailoring
Example
Tailor your resume for PALS Officer roles
- Scores your fit against the posting's own requirements
- Pulls the skills and keywords it names into your bullets
- Exports as PDF or Word, ready to submit
Reach hiring managers at James Paget University Hospitals NHS Foundation Trust
AI Cover Letters for PALS Officer
Generate tailored cover letters, recruiter emails, and LinkedIn messages matched to your resume.
- Tailored to your resume & job
- Cover letters, emails, LinkedIn messages
- Professional tone, your experience