Parts Advisor

LMM Holdings Pty LtdSD Parts, part of Sime Motors Australia, is seeking a customer‑focused Parts Advisor to join our Parts Department. This role is ideal for someone who takes pride in accuracy, service excellence, and supporting both retail and workshop customers in a fast‑paced automotive environment.

The Role

As a Parts Advisor, you’ll be responsible for interpreting and processing parts orders accurately, managing inventory and administration tasks, and delivering a consistently high level of customer service. You’ll play a key role in supporting department performance and contributing to gross profit and customer satisfaction targets.

Key Responsibilities

• Process parts orders, accessory requests, and trade quotations accurately and on time
• Ensure prompt service to retail, trade, and workshop customers
• Maintain accurate records, back‑order management, and internal tracking files
• Liaise closely with technicians, service advisors, and warehouse staff
• Maintain a clean, organised, and professional Parts counter environment
• Provide accurate parts advice and identify opportunities to upsell where appropriate
• Ensure WHS compliance and adherence to Sime Motors Australia policies

About You

• Experience in automotive parts, retail, or a similar customer‑facing role
• Strong customer service and communication skills
• High attention to detail with accurate invoicing and paperwork
• Confident using computer systems and learning new processes
• Organised, proactive, and able to work with minimal supervision
• Professional presentation and a team‑focused approach
• Current, clean driver’s licence
• Why Join SD Parts & Sime Motors Australia?
• Be part of a respected global automotive group
• Work in a supportive, professional team environment
• Monday to Friday hours
• Ongoing training and development opportunities