Payroll Associate

Crystal Payroll is a Kiwi-owned and operated payroll software and services company based in Auckland, North Shore. As a leading payroll provider, we serve thousands of companies across New Zealand, in every industry and of every size. Our products and services are essential to our clients, who require high-quality support, total clarity, and excellent results. With over 15 years of consistent growth, we are now looking to expand our company, and provide an opportunity for a stable, challenging, and rewarding career.

In general, all Crystal Payroll employees must possess the following attributes:

A strong work ethic and a positive attitude

A high-level of attention to detail

A willingness to learn and the ability to teach others

A sense of responsibility for yourself and your team

The ability to maintain a high level of confidentiality and respect for client data

Clear and confident communication skills

Native/highly fluent English

Specifically, we are currently looking for a self-motivated and detail-oriented professional to join our growing Learning and Development team as a Payroll Associate.

For the role of Payroll Associate, the following attributes would be essential:

The ability to communicate effectively with clients, especially with regards to technological issues

Confidence with online systems, software, and technology in general, with a strong emphasis on browser-based web applications

A high level of confidentiality and respect for client data

Familiarity with payroll legislation and processes

Familiarity or experience in the following applications:

+ Notion

+ Microsoft Office (Outlook and Excel)

+ Google Workspace applications (Docs/Sheets/Slides/Drive/Calendar)

For the role of Payroll Associate, the following attributes would be ideal, but not essential:

Experience in a customer/tech support role

Familiarity or experience with programming/software development (e.g. Python, C#, JavaScript)

Familiarity with performing marketing tasks (e.g. content creation, social media management, blog writing, etc.)

A working knowledge of payroll legislation, processes and software systems (especially Crystal Payroll)

While in the role of a Payroll Associate, you may be required to:

Handle issues or inquiries relating to support and on-boarding

Adjust and maintain payroll data on behalf of clients

Provide training for clients, partners, and employees

Migrate data from other payroll software systems and setup new accounts

Maintain documentation relating to company procedures, products, and services

Research payroll legislation and industry competitors.

Develop and maintain tools, applications, templates, components, and scripts

Create and review support and marketing related content and media

* Attend off-site meetings and events, such as trainings, conferences, and seminars

Training will be provided. Fresh graduates are welcome to apply.

Applicants are encouraged to include a cover letter, although it is optional.

Visit www.crystalpayroll.co.nz to find out more about us.