Product Specialist - SMB Market Insights

Location

Toronto, ON, CA, M5J 2V5 Calgary, AB, CA Montréal, QC, CA Vancouver, BC, CA Qu?bec, QC, CA

Req ID: 53350

Jobs by Category: Sales and Marketing

Job Function: Marketing

Status: Full Time

Schedule: Regular

**Description**

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**Join our team and what we'll accomplish together**

Join a collaborative team dedicated to supporting the diverse and ever-evolving Small and Medium Business (SMB) community. We work in harmony with partners across the organization to ensure our portfolios are thoughtfully positioned to help our customers thrive.

As our Product Specialist for SMB Wireless Insights, you will be a key contributor to our collective success. Our mission is to deeply understand the competitive landscape empowering the SMB team to navigate the market with confidence.

You’ll go beyond just tracking data; you’ll be telling the story of the market, helping our team make informed pricing decisions, provide support in execution and work closely with the Sales teams to address questions. If you have a natural curiosity for why customers choose one brand over another and love empowering others with knowledge, you will thrive here.

**What You’ll Do**

This role is a unique blend of analytical storytelling and hands-on partnership. You will be the bridge between market reality and our internal strategy.

• Become the CI Expert: Deeply immerse yourself in the competitive landscape. You will monitor competitor movements in all regions, pricing shifts, and new feature launches within the SMB space.
• Empower our Sales Teams: Act as a partner to our sales and execution teams and provide support that allows our representatives to navigate competitive objections with grace and confidence.
• Translate Insights into Action: Use your understanding of the market to identify gaps and opportunities within regions and channels.
• Collaborative Market Review: Host and participate in regular knowledge-sharing sessions with cross-functional partners in other segments to ensure pricing makes sense across segments and ensure everyone is aligned on the latest market trends.
• Anticipate the Future: Keep a pulse on emerging technology and regulatory trends, helping us nurture a roadmap that is resilient and forward-thinking.

Growth & Development - Your Path Forward We believe in nurturing talent and providing the space for you to evolve. In this role, you aren’t just observing the market; you are building a foundational mastery of the wireless industry and strategic decision-making. As you grow with us, you will have the opportunity to lead larger strategic initiatives, influence high-level pricing decisions, and transition into a more senior role or a specialized strategy role.

**Qualifications**

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**What you bring**

• We are looking for a perceptive, communicative individual who enjoys "connecting the dots" between market behaviour and strategy..
• A strong understanding of the SMB segment, with a natural interest in why small business owners make the purchasing decisions they do.
• Experience in competitive intelligence, market research, or a related field where you’ve successfully turned "info" into "insight."
• The ability to present complex competitive data in a way that is supportive, clear, and easy to use in high-pressure moments.
• A proven ability to build productive relationships across different departments to achieve a common goal.
• Minimum 1-2 years of experience in product management, marketing, or sales enablement
• A University Degree in Marketing, Business, or a related field, or equivalent experience that showcases your strategic mindset.
• A creative approach to problem-solving and the ability to pivot when the competitive landscape shifts.

**Great-to-Haves**

• Experience in Market Intelligence
• A background in telecommunications

Familiarity with the internal service development processes and how to move an idea from "insight" to "in-market."

Salary Range: $57,000-$105,000

Performance Bonus or Sales Incentive Plan: 10%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities to develop your skills
• And much more …

Job Type: This is for a current vacancy

**A bit about us**

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We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.