Product Support Manager

As a member of the Support organization, focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for Electronic Support Services. A primary point of contact for customers, responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. As a first-level manager who has performed technical or professional duties in a support environment, a significant component of duties entail gaining knowledge of policies affecting staff and in development of effective management skills. Interact frequently with customers and other managers. Bottom line, establish and communicate departmental objectives and implement plans to assure attainment of goals. Team is likely to be comprised primarily of technical or other professionals. May telecommute. (385.17750)

Employer will accept a Bachelor's degree in Computer Science, Engineering or related field followed by eight years of progressive, post-baccalaureate experience in job offered or in a Product Support Manager-related occupation.

Position requires

• Oracle DBA knowledge;
• Oracle performance tuning;
• Oracle Real Application Cluster;
• Oracle Security;
• Oracle database install / upgrade;
• Oracle Platform migration;
• Oracle On premise implementation knowledge;
• Oracle Application implementation and upgrade;
• Oracle capacity planning;
• Oracle OCI Knowledge; and
• Oracle GoldenGate configuration.